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PatatGlowing's avatar
PatatGlowing
Neighbour
4 years ago

Setup Doesn't Work

Hello; Spent far too long on the phone Today being transferred to the wrong departments and being dropped. So $ Thousands were spent to bring the fiber into the building and it took 8 months for a st...
Mike21's avatar
Mike21
Icon for TELUS Team Member rankTELUS Team Member
4 years ago

I'm sorry to hear that you've had difficulty in getting the help that you need in regards to the new fibre services. I was able to check with our tech support team and they advised me that you currently have a managed fibre connection which is actually more complex than our standard internet service.

 

For this type of connection you would need to call our Enhanced/Managed team directly at 1-800-706-1745 for further assistance with this matter.

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