Forum Discussion
Question Regarding Contract and Termination Fees
Multiple times, I've experienced this, and most recently, through verbal communication over the phone, the sales rep would mention that the contract is not a 2-yr obligation with penalties for early ...
TELUS_Support
Official Support Team
Official Support TeamHi there, we’re very sorry to hear about your experience. This is not the standard we expect from our sales team. Every customer deserves full transparency when entering into a contract, including clear communication about term lengths, early cancellation fees, and what a promotion entails. If you require assistance or clarification on products or services, we are happy to help.
What I would like is to be removed from the 24-month contract obligation for the two of the 4 lines I have. I was wrongfully forced into the contract with "$0" devices which I did not need, and now I'm unknowingly bound.
- TELUS_Support
In this case, we’ll need you to contact our Mobility team directly, as contract-related changes like this aren’t something we can handle through this channel.
