New fibre 3G install in 2 weeks: What can I expect?

To put things into perspective... This is a commercial installation. The customer is a new tenant in an existing facility. There is no IT infrastructure currently in place.

Today is Friday; The install is scheduled for next Tuesday. I still don't have any answers but would like to share some of my experiences along the way.

Last Monday TELUS_Support replied to my post and said, "we ask that you send us a private message with your account details. This way, we can directly connect you with our technical team and ensure your specific requirements are addressed." I've seen the same reply to many other OPs. It seems they prefer to sort things out via PM rather than in a public forum.

After multiple attempts to provide the information they requested, I finally succeeded. With that information in hand, they did not connect me with their technical team and this was their final response: "if you have more technical questions, have you attempted to reach the sales team or contact the business tech supoort (sic) team to get more info. Unfortunately it's not something we can fully assist with here".

While awaiting a response to my forum post I did connect with someone in tech support. While he couldn't answer my questions he did provide some additional insight.

• He mentioned a couple of devices that are often used for a fibre install but couldn't say which might be used on this installation.
• He repeated the same message others have told me, "the technical team (i.e. the installers) would have that information but there was no way to contact them". Perhaps that is because the specific team had not yet been assigned?
• With respect to the WiFi installation, he told me that if I could provide a floor plan the installer would select an appropriate location to install the access point.