Forum Discussion
Business account appears closed after landline billing dispute
Hi TELUS Community,
We have had a TELUS Business Internet + landline bundle for about 6 years.
Our copper landline stopped working around June due to the copper network retirement, but we were still being charged about $20/month. I contacted TELUS only to dispute and remove those phone charges.
After the adjustment was processed, it now appears that our entire business account may have been closed, even though I never requested cancellation of our Internet service or account.
I have contacted TELUS chat twice, but have not received a clear solution.
Could someone from TELUS Business please review this and confirm that our Internet service remains active and restore the account if it was closed by mistake?
1 Reply
TELUS_SupportOfficial Support Team
Hey 0jmk8! We definitely want to help review your business account and make sure your internet service stays active. We're sending a private message your way so we can look into this for you.
