Forum Discussion
Telus are disrespectful
Just wanted to reach out and say how disrespectful Telus are to their customers through their horrible customer service system. I have had hours of my personal time wasted by this company waiting for customer service support. Your AI voice support that starts off calls is infuriatingly inept. I don't have the time you apparently think I have to wait around. And your call backs are useless and go straight to voice mail. I don't need any technical support on that issue so don't worry about it. The fact that call backs are needed due to your multi-hour wait times is embarrassing on your part.
I can only assume your leadership are out to lunch and thoroughly incompetent.
2 Replies
And before I get a reply referring me to use the app/chat function - keep in mind that in spite of your "brilliant" chat service, your wait times are hours long. So... that should tell you something about the usefulness of that feature.
TELUS_SupportOfficial Support Team
Hey frustrated13 - We understand that you are frustrated and we want to help but it is not clear from your post what you need help with. Please let us know how we can help
