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Bcsomeday's avatar
Bcsomeday
Neighbour
25 days ago
Solved

MyTelus vs SmartHome Security Credentials

I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. So I try the forgot password function and enter email that is associated with MyTelus account and the email never comes including spam folder. “Send me a login link” works in that I do see the email come through but it ends up for logging into MyTelus account. I do see my security account under MyTelus front page along with my other Telus services so it does appear to be already linked. I am wondering is Telus SmartHome login supposed to be the same as MyTelus log in or is it completely seperate?I try to log in to MyTelus and manage SmartHome Security, but it asks me to log in using SmartHome Security credentials. I try using MyTelus login, but it doesn’t work. I then try the “forgot password” function and enter the email associated with my MyTelus account. The email never comes, even in the spam folder. The “send me a login link” option works, but the email ends up logging me into my MyTelus account. I see my security account listed under MyTelus on the front page, along with my other Telus services, so it appears to be already linked. I’m wondering if Telus SmartHome login is supposed to be the same as MyTelus login or if it’s completely separate?

  • Sorry to hear you're having trouble with managing your SmartHome security services Bcsomeday. Can you try to download the TELUS SmartHome Security app (if you haven’t already). You can log in or reset your credentials directly through the app, which might streamline the process.

     

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Sorry to hear you're having trouble with managing your SmartHome security services Bcsomeday. Can you try to download the TELUS SmartHome Security app (if you haven’t already). You can log in or reset your credentials directly through the app, which might streamline the process.