Discrepancy in Billing

Hi Everyone,

We recently installed the Telus Smart home security system. The rep told monthly price would be around $50 plus tax but I am being charged for the equipment on telus easy payment. Telus rep mentioned the equipment fee will be waived off from my bill but it’s not happening and he is not answering my phone calls from the past one month. Does any of you faced similar issues and how to get it resolved ?