Forum Discussion
Telus Rewards - Can't Redeem Points Because of Account Update?
I can't redeem any of my points because the pop up says my account is being updated. I haven't changed anything and there doesn't seem to be any helpful options online. Anyone experience this and have luck getting it rectified?
30 Replies
Hello. Anyone still here?
I have had the same issue for months. Call support told me to try again tomorrow or they can't help me. This is of course unacceptable. Help is appreciated.
TELUS_SupportOfficial Support Team
Hello! We’re here to help and apologize for the inconvenience you’ve been experiencing. Please send us a private message, and we’ll do our best to address it promptly.
Can’t redeem rewards- keep getting message- unable to redeem rewards try later
I have been trying to redeem my rewards for a few weeks and keep getting the message thst my account information is being updated. I didn't make any changes to my account. I tried to call, but couldn't stay on hold for an hour. It seems I am not the only one with this problem. Please help!
- TELUS_Support
Hi Cbun we can do our best to help. Please send us a private message and we will be happy to help
Im having this issue currently - i have tried several times over the last 2 weeks. Was there ever a solution?
- TELUS_Support
Hi Cbun if you are having issues we can help. Please send us a private message so we can help resolve the issue with your rewards
2days
- TELUS_Support
What's the specific error message it's giving you? Does it say anything specifically?
- I’ve tried a few times over the last week, no luck. --
