Forum Discussion
iPhone not displaying a badge when I have voice mail waiting to be heard
When I have unheard voicemail messages, my iPhone is not displaying a 'message waiting' badge (red dot) above the "voicemail" icon at the bottom right of the list of incoming and outgoing calls.
The phone does display a notification above the "Recents" icon after the call comes in: but it never displays a notification above the voicemail icon.
This is on an iPhone 13 running iOS 16.1.
I've checked and the Notification settings seem correct (Alerts settings are -- Banner-style: persistent; Badges: "ON"). I tried powering down and restarting the phone, but that does not resolve the problem.
Does anyone know how to fix this? It is more than annoying to not know you have waiting voice mail.....
6 Replies
Replies have been turned off for this discussion
- dru
Community Manager
You'll likely need to re-program your voicemail box number but to do that, you'll need to contact tech support to get your server number. Once you have that in hand, you can program it as follows:
- Tap the Phone app- Enter *5005*86*"voicemail server number"#
- Tap on Call to program the number
The problem is not solved but I'm part way there. I called tech support and the found my vmail server was really messed up so they reset it completely: had to set a new password and greeting (and lost the vmail that was there). So I then called my phone twice (from a separate line) and left a single voice mail message. The phone popped up banners when the calls came in and afterwards I saw a badge on the phone app icon:
When I open the phone app I then find a badge on the Recents icon - but no badge above "Voicemail", even though I left a message. I verified the latter by tapping on this icon and hearing the "you have one unheard message' prompt from the voicemail server.
Any other ideas? I checked Settings -> General -> About for software updates, but there are none pending..
- druDid you ask for the voicemail server number and use it to program your phone, by chance?
