Help! I got scammed and Telus refuses to cancel my accounts.

I need the support with my business mobility and business Wi-Fi accounts. They have been created with my old email which was compromise. 

I have contacted Telus multiple times since September 2025. I have made numerous disputes and received no resolutions. 

I was told that I would be assigned a case manager but haven't had one yet. I am not receiving any follow-ups. I would like my accounts canceled as soon as possible.

I am very frustrated with Telus and their customer service considering this is a case related to identity theft with an assigned police report. I strongly considering pursuing legal action against Telus.