Account Collections Issue

The same thing happened to me TWICE. They made no attempt to contact me or make me aware of this for almost a year! While I was using other services from them!!

I contacted Telus after 14 days from signing a contract for a phone line and asked them to terminate my account (November 2024). The first month was already paid. I didn't like the fact that I was immediately asked to pay another bill within two weeks based on a strange time-frame arrangement for payment dates.
I believe the problem Telus has is related to the disconnect they have between the finance department and customer service department. I explained my situation twice to two different agents that I never used the phone line after 14 days of its first month and repeated my request that my act should be viewed as "returning the product", because I was not satisfied with the service, sensing that there would be more problems later. I spent hours talking to the agents who tried to connect me to the financial department but they failed. The computer programs of the financial department continued to charge my account, because it is automatic. Billing is automatic. No one actually looks at whether the phone is active and is being used. They go by what computers tell them. Their computer program decides when to send the account to credit bureau and when to send it to a collection agency. After 5 months I haven't received any assessment on my requests I made to Telus agents, who have absolutely no power and who are also upset that they are not able to solve customer issue during more than one hour chat with them.
I have no time to deal with their humanless business practices. I'll see where it all goes. 

I have filed a major dispute with Equifax over Telus as well. Telus has destroyed my otherwise A1 rated credit with their nonsense. Appalled at how they treat customers. 

With me I cancelled my services, after contract expired, I was tired of phoning Telus to get favourable rates, actually I did call them now that I think about it, but they didn’t offer competitive rates so I switched providers. When I called to cancel services they offered a competitive rates but was too late. Anyhow some bills kept coming in so I called at least twice to say I quit services don’t know why you think I’m still using services especially when hardware was sent in.  At last a rep apologized and said account was null and it was over. Then they started calling my wife we ignored calls, as we don’t know why they would call.  

Now a collection agency has called asking for 600 dollars, Not sure what to do, would rather go to court than pay.

The exact same thing happened to me. At first, I ignored the phone calls and emails from General Credit Services because I thought they were a scam. However, after chatting with a Telus agent, I was told that I did, in fact, have an outstanding balance. They advised me to contact the collection agency.

When I reached out to General Credit Services, I explained that my last bill was $0 and that the account cancellation fee was charged 1.5 years after I had canceled my service with Telus. I also mentioned that I had never received any emails or mail regarding this bill. They told me I had to contact Telus to get the issue updated.

I then spoke with Telus again and requested to speak with a manager. The manager called me back and promised to investigate the matter. Eventually, I was informed that I didn’t need to pay and that Telus had emailed the collection agency. However, I still kept receiving emails from the collection company, as they claimed they hadn’t received any updates from Telus.

Fortunately, my credit record has not been affected so far.