Request to Disable Band Steering and Split SSID

I am reaching out because I am trying to connect a smart device (a 2.4 GHz-only IoT device) to my WiFi network. Currently, my 2.4 GHz and 5 GHz bands are broadcasting under the same SSID, and I am unable to locate any option in my modem’s settings to disable Band Steering or to split the SSIDs.

Could you please help me disable Band Steering and separate my 2.4 GHz and 5 GHz networks so that they broadcast as two distinct SSIDs? This is necessary to allow my device to connect reliably to the 2.4 GHz band.

Here are my account and equipment details for reference:

• Router Model: TELUS T3200M