Forum Discussion
recording message - select ok button to browse
We recently got the new fiber line hooked up in our area. No equipment was changed except for the modem. Ever since then we get this message "select ok button to browse recordings". This only happens on the wifi box when watching a recorded program. Just at random but sometimes flashes on TV screen every minute. We've contacted telus service but are getting no help of any kind. We've done the restarts, unplugging, etc with no change.
How do we get rid of this message??
5 Replies
So here we are months later and we still have this message flashing across the TV screen. We did have a technician come out and all they did was swap out the wifi PVR box. It did get slightly better but still lots of issues. Along with the message, sometimes the box shows the wrong daytime clock. Video goes blank but sound is still ok. Sometimes recordings are not available. This only happens on the wifi box (not the hard wired main box) and only since the fiber was hooked up. We never had these problems with the old slower internet. We've had several calls into the help desk but all they want to do a reset of all the components. They are useless at solving anything. Along with the multiple calls, the loyalty person promises to call back a few days later for a checkup but that call never comes. And we start all over again. I've tried escalating on the website for unsolved problems but again the process just circles around to the help desk again.
TELUS_SupportOfficial Support Team
Hello Maria62, we'll need more information regarding your account so we'll send you a private message shortly, thanks !
there is NO other message. This only started on the wifi box when the fiber was hooked up.
- TELUS_Support
Have you tried performing a reset of your PVR? Menu --> Settings --> Restart Digital Box
- TELUS_Support
Hi Maria62 - what message were you receiving before this new message?
