Forum Discussion
PVR not recording ANYTHING - plus weird error about too many tvs recordings
Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a live program, the guide will show the red dot like it's recording, but the PVR red light does not go on and in the PVR menu under Scheduled it shows "Will Record". Bizarre. We have two TVs with PVRs and we've even tried swapping the PVRs to a different TV. Not helping.
We've rebooted everything in the system multiple times and I just went through a reboot of our fibre terminal (with guidance from My Telus while logged in). Did nothing.
We are also getting strange messages when we try to back up on live programs. The error says something like too many tvs in the home are recording or watching live tv.
Help
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I’ll having recording issues as well , still waiting for a call back . It’s been over an hour
So, here we are three months later and having the same issues again 🙄. PVR's are not recording scheduled programs again (or anything for that matter) and we're getting this message when we try to back up live TV: "Rewind is not available. Too many TV's in your home are watching or recording live TV". Sigh. Will be calling Telus in the morning.
- Hi Joanne,
Glad you got it sorted out! Thankfully ours is still recording. We have 3 boxes and I was restarting the wrong one all the time. Turned out it was not the “main” one so restarting did nothing. The main one is in a different room and we don’t watch TV in there much so I didn’t even think to restart that one.😂 
TELUS_SupportOfficial Support Team
Let us know if our team is able to get everything sorted for you!
Thanks. I called TELUS Tech Support at 1-888-811-2323 this morning and they were able to get everything working again by remotely rebooting our system. It was implied that we could do this ourselves by rebooting the our Telus TV Box and our PVR's sequentially. We've done that in the past though, and it didn't solve the recording issues, so...anyway, all good...for now...
This thread appears to be about the older PVR box that records locally.
Reading all threads for the past 2 years I suggest that the older PVR was being phased out but they are not telling you that you must upgrade to the new Optik that records in the cloud.
That is because the new box has hardware problems they cannot solve with software. But the phase out continues by attrition. Best wishes you can get this fixed so you do not have to enter the twilight zone.
- I’m thinking I have the older box but they did finally fix it. I’ll look into that though 🤔
This is very interesting to know, thanks for posting! Our PVR has been working ok since the TELUS reboot a month or so ago, so fingers crossed. They did tell me that if we start having the problem again (scheduled recordings not recording) that they would replace the box.
- They fixed it remotely thankfully. 👌
Didn't realize this thread was active when I just opened a new one on the same issue. As I mentioned in the other, I have been dealing with Series Recording (not) for months and have done the cancel/re-schedule and factory reset (by both me and a Team Member) multiple times with no success. They finally sent a new Digital Box, which seemed to correct the issue for about a week, but the problem has returned. So, those anticipating a solution with a Box replacement, don't get your hopes up too high.
- Thanks for your reply. I wonder if they did a recent buggy software update. My last successful recording was Nov 3.
- Not sure, I was on hold for quite a while and my box was shut down while I waited and eventually they came back on and said to try it. So whatever they did remotely worked 🤷:female_sign:
Us too!! This just started happening. Exact same details as you. I tried the same troubleshooting methods too.
I got a call back from Telus shortly after I posted this (from their tech support 1-888-811-2323). A lovely lady named Colleen had me unplug both our PVRs and she remotely rebooted our system. She had to do it a couple of times, having me plug in and restart our PVRs in between reboots. It finally worked (45 minutes on the phone with her). Scheduled recordings now record and recording of live programs also works on both of our PVRs. It's too bad its so tough to troubleshoot this stuff and get assistance from Telus. I wasted time having to listen to a Telus bot tell me how to record stuff on the PVR the first time I called; not helpful. Colleen did say if this happens again they will replace both PVRs. Hope this helps you Linda and anyone else with the same problem; I've seen a lot of threads about this issue.
- TELUS_Support
Gotcha. Feel free to send us a private message here and we can connect you with our team.
- TELUS_Support
Hello! Feel free to send us a private message and we can discuss further, thanks.
