Forum Discussion
Optik TV Loyalty Essentials Add-On Theme Pack
Anyone notice this theme pack added to your TV service. In billing it shows Theme Pack - Free. The package has the channels that were removed in January of this year. Discovery, Bravo, HGTV, Magnolia Network and the Food network. I'm guessing as i was a customer of these channels before they were removed in January Telus is providing them free to past loyal customers. I contacted Telus to find out why they were added but didn't get a solid response. The rep said that the system can add/remove channels automatically but assured i wouldn't be getting billed for this package. Time will tell if they were correct.
2 Replies
Just checked (BC) and those channels are included in the all Channels guide available for subscription. We had them as well.
If you have them for free, enjoy the free part. For me it is available for $10. What province are you? Maybe it is not free everywhere.
TELUS_SupportOfficial Support Team
Hey there! Thanks for flagging this about the Theme Pack and channel changes. We'll shoot you a PM to take a closer look at your account and clear things up for you.
