Forum Discussion

thryus's avatar
thryus
Neighbour
3 years ago

No notification of price increase?

Hello,

 

I had some monthly promotions expire as my term ended, as well as some other price increases on my monthly internet plan. It was a huge increase in the monthly price, made months ago. I only noticed it today.

 

Telus didn't bother to properly notify me. Why not?

 

Thanks!

internet
prices

4 Replies

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  • polecat's avatar
    polecat
    All-Star
    3 years ago

    thryus  Any price increases are shown on your bill at month end. Price will increase at the date they say. A lot of people don't  look at everything that is on the bill.            

    • thryus's avatar
      thryus
      Neighbour
      3 years ago

      I only saw it mentioned hidden in an email after the price increase had already happened. They didn't make it clear they were increasing the price.

      • polecat's avatar
        polecat
        All-Star
        3 years ago

        @ I have phoned in and asked to keep the promos for another 2 years and they did it for me. Phone 2 weeks before term ends. Phone and ask for loyalty you never know. Good luck. If you change your internet or optic package midterm you lose the promos.

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