Forum Discussion

yy1's avatar
yy1
Neighbour
4 months ago

Missing my renew record

I renewed my Internet 500 plan for $60 on July 7, but Telus customer service says they have no record of it. Now they're asking me to renew again at $90. How is this not a scam?

 

2 Replies

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Hi yy1 - There's lots of factors here but we would like to help clear this up. We'll send you a private message to assist