Gross Injustice

I have proof to backup my conversations with the TELUS Representative.

Hello,

A TELUS representative came to my home in April 2025 and pitched a good offer for 2 Mobility lines, Internet and Home Security. He told me I could cancel the Mobility and Internet service at any time but was locked into a 3yrs contract for the Home Security. 

Moving forward, the first bill arrived in April and was higher than what was agreed. I reached out to the TELUS representative and he informed me the missed discounts will be added as credits to the next bill.

Again, the next bill arrived in May and the discounts and credits were not applied. I reached out to the TELUS representative and he told me he will get it sorted. About the end of May, he reaches out and apologizes that there is nothing he can do.

This is a situation of signing an agreement on FALSE INFORMATION provided by the  TELUS representative.

In August I finally got another offer for Mobility and Internet from another operator and signed an agreement with them since I was not under contract. I reached out to TELEUS support via phone to cancel the Internet plan and to my surprise I was informed the internet includes a 2yr contract and that I will be charged 15cad every month if I cancel my plan. I narrated my unpalatable experience to the TELUS representative and the TELUS support personnel created a ticket to escalate the issue.

I did receive a call from the team escalated to but was even more shocked. The TELUS support personnel was not empathetic but was very eager to dismiss all I said and this just showed a huge lack of Integrity from TELUS. 

The agreement I signed with TELUS was based on FALSE INFORMATION provided to me and acknowledged by the TELUS Representative.

Therefore, I ask TELUS to do the right thing and cancel the Internet Service without any penalty.

Thank you.