Forum Discussion
Equipment returned but still got charged
Telus are charging me a fee for equipment that I have already returned 2 months ago.
Using the live agent or submitting a dispute ticket doesn't work as it seems like the account have already been flagged as inactive. Can't help but think this is some slimy tactics to not credit back what was on the account?
4 Replies
The same happened to me. They also make it impossible to get though. I wont be paying the bill however given that it’s a false / illegal charge.
OK, i'm awaiting
TELUS_SupportOfficial Support Team
Thank you, we sent you a PM.
- TELUS_Support
It's possible that it passed the return window for the automated billing system and just hasn't been offset yet with a credit. We'll send you a PM shortly to securely verify the account info and take a look.
