Forum Discussion

Ivarinder7's avatar
Ivarinder7
Neighbour
9 months ago

Account Issues

 

@Telussupport This is RIDICULOUS.
I requested a move for my internet on Mar 4. Tech installed it Mar 6. I selected to CANCEL my old service the SAME DAY new was activated.

Now I get a $345 bill?! You charged me:

Double billing: Old address + new address until May 2

$70 “activation” fee — even though it was a MOVE (your app says NO FEE)

Monthly rate jumped from $67 to $122+ without my consent

I called support — 2hr hold just to be told "it’s a system issue" and “nothing can be done.” How is that MY problem? Why am I paying for YOUR screw-up?

Fix this. I’m not paying for your system’s incompetence.

#TELUS

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    9 months ago

    Hi there — we’re really sorry to hear about this experience, and we completely understand your frustration. That definitely doesn’t reflect the standard we aim to deliver. While we can’t access account-specific details here, we’d be happy to escalate this to the right team for investigation.

    Please send us a private message with your account number and contact info so we can take a closer look and help resolve the double billing, activation fee, and rate change concerns as quickly as possible.

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