Account Issues

Hi there — we’re really sorry to hear about this experience, and we completely understand your frustration. That definitely doesn’t reflect the standard we aim to deliver. While we can’t access account-specific details here, we’d be happy to escalate this to the right team for investigation.

Please send us a private message with your account number and contact info so we can take a closer look and help resolve the double billing, activation fee, and rate change concerns as quickly as possible.