Abbotsford MDU: Trapped on G.fast profile with over 50% upload speed deficit

Hi Telus Team,

I need help from the MDU PureFibre Deployment/Engineering team to process an Address Database Correction for my condo suite in Abbotsford, BC.

The Issue:
I'm subscribed to a symmetrical PureFibre 940/940 Mbps plan, but my unit is incorrectly provisioned on a legacy RJ11 G.fast copper deployment using a Balun filter and a white bridge modem. G.fast cannot sustain symmetrical gigabit speeds over copper telephone wire, so my upload is severely throttled.

Hardware-level Speed Test: Testing directly from my Ubiquiti Dream Machine Pro SE 2.5G WAN port yields roughly 834 Mbps download / 654 Mbps upload on average, with peaks near 600 Mbps upload. This means I'm permanently missing approximately 12% of my download and 30-54% of my upload speed due to copper frequency constraints.

Hardware Instability: The G.fast bridging equipment is unstable under peak throughput. The modem occasionally suffers packet buffer blowout and drops the WAN link entirely, causing intermittent disconnections.

My building was previously retrofitted for true FTTH. There are flat telecom access panels directly above the unit doors in our hallways housing hidden micro-duct conduits. My unit was bypassed during the initial rollout because the previous resident didn't grant access. I'm the current owner and have no issue granting access now.

Architecturally, the run is straightforward: my unit's internal patch panel sits right beside my front door, about 3 meters from the nearest gray hallway access panel.

I need an engineering ticket submitted to update my address profile from G.fast/Copper to FTTH Available, and a field technician dispatched to pull the fiber drop from the hallway panel into my suite and terminate it into a standard Telus Network Access Hub (NAH).

Can a Telus employee on the forums help? I don't have confidence that calling support will yield results.