Forum Discussion

tianna-benoit's avatar
tianna-benoit
Neighbour
4 years ago

Requested a phone number change

Hello there! 

I tried to change my phone number online, and under my device and plans tab, every tab except "number transfer status" says 

 

 

And the number transfer status says this

I was wondering, how can I fix this? Is there a way to cancel my request for a new number? 

Will these alerts go away on their own? 

 

Thank you for reading my message, any advice is helpful ❤️ 

1 Reply

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    I’m confused. Number transfer is to move your number between carriers. Requesting a new number should present you with a choice of new numbers. You shouldn’t be entering a number.