Forum Discussion
My Telus App—white screen after loading
Hi. I'm running iOS 26.0.1 on an iPhone 15 and can't get the My Telus app to load properly. I've tried reinstalling, restarting, ect., and the same issue occurs. After a brief load, it goes to a second white screen with a loading circle that just stalls out. Tried on a different phone as well, running the same iOS.
4 Replies
TELUS_SupportOfficial Support Team
Hi rob217 - We'll take a look into the app. In the meantime, have you tried the web browser?
I have now tested on iOS 26.1 on an iPhone 14 and an iPhone 14 Pro. Same white screen with loading error.
- TELUS_Support
Hi rob217, we'll send you a PM so that we can take a closer look into this for you.
Hello. Yes, the web browser works fine. Thank you
