Forum Discussion
Have CAN/US/MEX but can't connect in Mexico
I have the unlimited 5G 100 Canada-US-Mexico. Once I landed in Mexico I found I can't connect.
I've reset my phone multiple times, made sure the roaming setting was on, tried to connect manually to every carrier available in the setting. Nothing works.
Extremely frustrated as I've been paying extra for US/MEX for no reason, and the Telus help not keeps saying someone will call me. They can't, because I can't connect to the cell service I've been paying for for over a year now. Yeesh.
Anyone got any ideas while I still have limited airport Wi-Fi? Haha
3 Replies
What part of Mexico are you in? Is it a major centre?
In addition, I've tried removing the sim card and reinstalling, as well as something mentioned in another thread of turning on airplane mode, then turning off airplane mode, and resetting my phone. That also didn't work :(
TELUS_SupportOfficial Support Team
Hi Popcorncat83 - As the comment below says, can you let us know where you were at in Mexico so we can look into it?
