Forum Discussion
5G "+" Issues
I live downtown Vancouver and 5G is so slow and not to even mention 5G+. Anytime my phone goes into 5G+ it might as well say "no service". Is this a common thing now adays? Maybe if they increase our plan prices, that should fix it.
6 Replies
5G is a failure. seldom does 5G stay connected switching to LTE mostly and that is where 5G is supposed to be.
Just ran fast.com on phone 83mbps & 50mbps
Laptop WIFI to fibre 500 gets me 89 up/down with speedtest and 85 with fast.com
This is normal, hardly ever as it is supposed to be.
Test is giving me 140 mbps with 4 bars 5G+
TELUS_SupportOfficial Support Team
Thanks for letting us know, we'll take a look at it.
- TELUS_Support
Hi liebherr55 - can you go to fast.com and run a speedtest? Just to get a baseline of the speed that you're experiencing
This is this morning at 8:45am in Port kells area of Langley city, BC.... Even worse then my area at 140A street and 114 Ave(Surrey, BC).... There I was averaging 120mbps down.... Thought this was 5G not 3G!?
- TELUS_Support
Gotcha. We recommend visiting our coverage map at https://www.telus.com/en/mobility/network/coverage-map and after entering your location, clicking on the 'Report an issue' button. That leads to a quick form you can fill out which goes straight to our network team for investigation!
