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Newbie71's avatar
Newbie71
Neighbour
1 hour ago

Confusion around "travel" information and the 5G+ Complete - Unlimited Explore plan

I have a phone on the 5G+ Complete - Unlimited Explore plan.  When I go to "Travel" on My Telus and I put in a country that I understand is supposed to be covered by this plan for calls and data roaming - eg. Australia (one of the 68 destinations covered) - it says "You're covered for Australia with Premium Easy Roam INTL - pay per use" instead of the saying "You’re covered for Australia with your 5G+ Complete Unlimited Explore".  If this is true, there's clearly a problem.  This plan says:

- Unlimited talk and text in Canada and 68 international destinations

- 5GB/day of roaming data in 68 international destinations at full speed, and unlimited data at up to 512Kbps thereafter

- Easy Roam from $5/day outside included 68 international destinations.

 

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