Forum Discussion
Incorrect Roaming Charges on My Bill
I’m just sharing my email I sent to Telus which I’m still waiting to hear from Telus.
Hi Customer Service Team,
I hope this message finds you well.
I am writing to address an issue with my recent bill, where I have been incorrectly charged for roaming services. According to the bill, I have made three calls using my phone, which is not accurate.
I am currently staying in Korea for about a year to care for my mother, so I have a local Korean phone number and have not used my Canadian phone for any roaming services since I arrived last month.
Could you please review my account and correct these charges? I have attached some photos for your reference.
I would greatly appreciate it if you could resolve this issue as soon as possible.
Thank you in advance for your assistance.
Maria
Hi Customer Service Team,
I hope this message finds you well.
I am writing to address an issue with my recent bill, where I have been incorrectly charged for roaming services. According to the bill, I have made three calls using my phone, which is not accurate.
I am currently staying in Korea for about a year to care for my mother, so I have a local Korean phone number and have not used my Canadian phone for any roaming services since I arrived last month.
Could you please review my account and correct these charges? I have attached some photos for your reference.
I would greatly appreciate it if you could resolve this issue as soon as possible.
Thank you in advance for your assistance.
Maria
4 Replies
TELUS_SupportOfficial Support Team
Hey Maria I will send you a message to check on this. Did you call your voicemail by any chance?
- No, never.
Is your Telus phone number connected to the phone network in Korea or is it turned off? You might want to make it clear.
- I only use some apps when my phone is to connected to wifi. I always make if that I don’t use any data or make phone calls as I know that roaming is expensive.
