Support Articles

Your phone rings a set number of times before calls go to voicemail. You can customize this timing to give yourself more or less time to answer. Setting Your Ring Duration Two activation methods are available. Try Method 1 first, and if it doesn't work try Method 2. Method 1 Open your phone's dial p

Scammers use deceptive tactics to steal personal information and money. This article explains the most common scam types and how to protect yourself. Common Scams Prize / Promotion Scams - Fraudsters claim you've won a prize or contest you never entered. They request payment, personal information, o

If you have unresolved issues that require escalation to TELUS management, these contact methods are available: TELUS Neighbourhood Support - send a private message to our TELUS_Support​ account for direct assistance. Facebook Support - send our team a private message at our Facebook page for social

Fraudulent accounts impersonating TELUS and TELUS Support are increasing on social media platforms. These fake accounts use TELUS branding and imagery to deceive customers into sharing personal information. Follow these steps to verify account authenticity and protect your information. Verify Offici

As some customers face-to-face conversations instead of over the phone, TELUS sales representatives do visit homes across Canada to discuss services in person. We always recommend verifying their identity before sharing any information. Identify Legitimate TELUS Representatives TELUS direct sales te

Copper theft from TELUS network equipment disrupts phone service, internet access, and emergency communications across all communities. Report suspicious activity immediately to protect vital services. Our copper Assurance and Network Assurance teams work tirelessly to mitigate and respond to these

Through the My TELUS App, we’ve launched a new way for customers to self-diagnose and troubleshoot your phone issues. By running a Device Checkup on your phone, you can resolve common issues such as: Phone hasn’t been restarted in 30+ daysSettings causing perceived issues: airplane mode is on or dat

TELUS Stream+ combines Netflix, Disney+, Amazon Prime, and TELUS original content into one convenient streaming package. Here's what you need to know. Plan Options Stream+ Basic includes: Netflix Standard with adsDisney+ Standard with adsStream+ Premium includes: Netflix PremiumDisney+ PremiumKey Fe

Discover popular programs in your area with the Trending Now feature on TELUS Optik TV. Follow this guide to access and utilize this feature effectively. Accessing Trending Now Tune to any channelEither:Wait for channel info to disappear, orPress BACK/EXIT on remotePress right arrow on your Optik re

Follow these steps to notify TELUS about missing On Demand content and track resolution progress. Reporting Process Access the Home Services forumClick "Start a Discussion"Tag the TELUS_Support​ handle in your post about the missing episode(s)Submit episode details by clicking Publish button in bott