Support Articles

Cybertip.ca - Canada’s tipline to report the online sexual exploitation of children. Cybertip.ca, Canada’s tipline for reporting the online sexual exploitation of children, has seen a 62% increase in reports of teens being sextorted over the past six months, with males, ages 15–17, being the biggest

Written by Amanda Lee (Senior Program Manager, Tech for Good & TELUS Wise ® It may seem like the oldest trick in the book, but phone scams continue to be on the rise as fraudsters use new tactics and get increasingly creative. The Canadian Anti-Fraud Centre reports that as of March 31, 2024, there w

Written by Amanda Lee (Senior Program Manager, Tech For Good & TELUS Wise®) Your phone number is worth more than you think, and fraudsters know it. Our mobile phone numbers have become more valuable than ever, not just for communication, but as a gateway to our most sensitive accounts. This makes th

Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find any appropriately sized box. - Include the first page of your most recent bill if you have it. If not, just grab

SIM card swapping enables your device to connect to the TELUS network. Follow these steps to perform the swap yourself without visiting a store. Prerequisites Before starting, ensure you have: Your new TELUS SIM cardYour current device (powered on and connected to the TELUS network)Access to your My

Private messaging allows direct communication between Neighbourhood members. Follow these steps to send a private message. Sign in to your TELUS Neighbourhood account. If you don't have an account, you'll need to create one first. Send a Private Message From Another Member’s Profile Navigate to the

Mobile devices automatically connect to the strongest available network signal. Near international borders, particularly along the U.S.-Canada boundary, your phone may connect to foreign towers and trigger roaming charges for services normally included in your plan. Disable Automatic Network Selecti

Device failure, loss, or damage can permanently erase contacts, photos, and important files. Regular backups ensure you can recover this data and transfer it to replacement devices. Why Regular Backups Matter Recovers the most recent version of your data after device problemsStores information beyon

Moving your existing phone number from another carrier to TELUS preserves your contact information and ensures uninterrupted service. The transfer process completes in 2-3 hours. What You Need Before Starting New TELUS SIM cardCurrent provider's SIM card (must remain active during transfer)Previous

Planning to travel soon? Don't forget to configure your TELUS mobile services to avoid service interruptions and unexpected charges. Complete these setup steps before departure. Pre-Travel Setup Enable Easy Roam Add Easy Roam to your account to use your existing plan's data, minutes, and texts while