Support Articles

This class of scams focus on awarding prizes or lucrative promotional offers. Remember: if it’s too good to be true, it probably is. Vacation Scam This scam involves receiving a call with a recording that thanks you for choosing TELUS and offers you a free vacation or prize for “being a good custome

Meet our elite VIP online sales team! This dynamic duo specializes in providing top-tier support, ensuring a personalized and premium experience with every interaction. Our two dedicated representatives bring a wealth of expertise in tailoring mobile and home solutions to meet the unique needs of ou

Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for investigation. The main things to remember if you receive a spam text

Planning to travel? Use this checklist to ensure you can set and forget about your home services while travelling. Voicemail Check your voicemail messages one of three ways: 1) from any phone 2) listen to them with internet access 3) forward them to yourself via text or email Program Your PVR Access

When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a second version of the software is created based on fee

TELUS Expert Messaging in the My TELUS app is available when and where you are, 24 hours a day, 7 days a week. Simply type the details of your inquiry in a message and it will be sent to a human agent. Messaging here is asynchronous (non-live), so you can close the app or go about your day while the

At TELUS, we take pride in our technicians' expertise, problem-solving skills, and unwavering commitment to your satisfaction. Our technicians are highly skilled and knowledgeable and have a wide range of technical and industry expertise. Additionally, they can also assist you with purchasing TELUS

Apple Live Voicemail for iOS 17 With iOS 17, Apple introduced Apple Live Voicemail. This feature gives iPhone users the ability to see real-time transcription as someone leaves a voicemail, and the opportunity to pick up while the caller is leaving their message. Live Voicemail will be toggled ON by

What's a Community Power User? You may have noticed a "CPU" designation attached to the profiles of prominent members in our community. CPUs, or Community Power Users, are customers - just like you - who are passionate about sharing knowledge and collaborative problem-solving. They come from all wal

This form is for customers who are eligible to receive credits as part of their tax exemption status. This may include customers who are Indigenous (with Indian status) or consular officials/diplomats. To apply for tax exemption, please follow these steps: Download and print the TELUS Tax Exemption