Support Articles

Unwanted calls and messages disrupt your day. Your Android device includes built-in blocking features to stop these contacts permanently. Block a Text Message Sender Open the Messages app on your home screenTouch and hold the conversation you want to blockTap the Block iconTap "OK" to confirmThe con

Unwanted calls and messages disrupt your day. Your iPhone includes built-in blocking features to stop these contacts permanently. Block a Text Message Sender Open the message conversation from the contact you want to blockTap the name or number at the top of the screenTap the info button (ⓘ) in the

Third-party vendors can charge applications and web services directly to your TELUS invoice instead of requiring credit card payment. These charges appear as application purchases on your bill. How Third-Party Billing Works Vendors offer pay-per-use applications and web-based services like mobile da

Protect your Android or iPhone from loss, theft, accidental damage, and manufacturing defects. Coverage costs $17 per month and must be added within 60 days of device purchase. What's Covered Loss and Theft Full device replacement if lost or stolenAccidental Damage Cracked or shattered screensBroken

TELUS has a handy feature called Outbound Calling Name Display. With this feature, your account name can appear when you call someone, helping them identify your call before answering. This feature requires specific account and device settings. Requirements Your account and device must meet these co

Easy Roam lets you use your existing data and minutes in other countries. Add the feature before you travel to avoid higher roaming charges. How to Add Easy Roam Through the My TELUS app: Open the app and select "Usage"Tap "Easy Roam"Turn on the featureBy text message: Text TRAVEL to 7626Reply EASY

Vacation suspension reduces your monthly bill while you're away. Your service pauses and resumes when you return. Eligibility and Duration All monthly plan customers can suspend service for 1-6 months per year. Active service agreements continue unchanged during suspension. Suspension Costs Mobile p

Black Friday at TELUS is on! We've got some amazing offers across our range of products and services, so if you've been thinking of signing up for blazing fast internet or picking up that latest smartphone, there's never been a better time! You can check out all of our sales and offers at our Black

Pay your TELUS bill using your credit card, debit card, or online banking. Choose the payment method that works best for you. Set Up Automatic Payments Automatic payments withdraw your bill amount each month from your chequing account, credit card, Visa Debit, or MasterCard Debit. On My TELUS Websit

Enter your order number in our Order Status tracker to see real-time updates from purchase to delivery. Order Status Meanings Order Processed Your order is being prepared for shipment. Processing takes 3-5 business days for most devices, longer for high-demand or limited stock items. You'll receive