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Support articles for frequently asked questions about TV, home phone, and internet. Contributions from the TELUS team.

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  • Return Your TELUS Equipment in 3 Easy Steps

    Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find any appropriately sized box. - Include the first page of your most recent bill if you have it. If not, just grab

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  • TELUS Stream+ FAQ: Premium Streaming Bundle Guide

    TELUS Stream+ combines Netflix, Disney+, Amazon Prime, and TELUS original content into one convenient streaming package. Here's what you need to know. Plan Options Stream+ Basic includes: Netflix Standard with adsDisney+ Standard with adsStream+ Premium includes: Netflix PremiumDisney+ PremiumKey Fe

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  • How to Use Optik TV's Trending Now Feature

    Discover popular programs in your area with the Trending Now feature on TELUS Optik TV. Follow this guide to access and utilize this feature effectively. Accessing Trending Now Tune to any channelEither:Wait for channel info to disappear, orPress BACK/EXIT on remotePress right arrow on your Optik re

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  • How to Report Missing Episodes in Optik TV On Demand

    Follow these steps to notify TELUS about missing On Demand content and track resolution progress. Reporting Process Access the Home Services forumClick "Start a Discussion"Tag the TELUS_Support​ handle in your post about the missing episode(s)Submit episode details by clicking Publish button in bott

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  • How to Find Your Device's MAC Address

    Follow these device-specific instructions to locate your MAC (Media Access Control) address for network setup and troubleshooting. Android Devices Android Tablets:Open Settings from home screenTap About tabletSelect StatusFind Wi-Fi MAC addressAndroid Phones:Open SettingsSelect About phoneTap Status

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  • NHL on Optik App Guide

    Access NHL stats, scores, and schedules through your TELUS Optik TV service with this comprehensive guide. How to Access the App Primary access methods: Tune to channel 910Press "apps" button on Optik remoteAccess via Home Screen: Find in apps rowPress left arrow during live TVSelect "View All" if n

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  • Tree Trimming Guidelines for TELUS Cable Areas

    Information about cables near power lines and safety guidelines for tree trimming. Property Owner Responsibilities Any trees located on private property are the sole responsibility of the homeowner, and we recommend reaching out to a professional arborist if necessary to handle any tree branch trimm

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  • How to Extend Optik TV PVR Recording Time (Non-Android Boxes Only)

    Learn how to extend your PVR recording time up to 3 hours to capture entire live events without missing overtime or extended programming. *Our Android boxes auto-extend sports events so there's no need to extend yourself. Setting Up Extended Recording Open TV Guide: Press GUIDE button on remoteFind

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  • TELUS Home Services Support Guide

    Here's some quick access to common support topics for TELUS home services. Optik TV Issues watching Optik TV? Add/Change channel subscription online or on your TV Reboot your PVR / STB Optik TV Green welcome screen Adjust your guide to show only subscribed channels How to order PPV Issues with Strea

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  • TELUS TV+ Geolocation Feature FAQ

    Learn how location services work with TELUS TV+ and ensure uninterrupted streaming of your content. Why Location Access is Required Ensures compliance with content licensing agreementsVerifies streaming occurs within CanadaProvides optimal streaming experienceHow to Enable Location Services Apple (i

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