TELUS Stream+ FAQ: Premium Streaming Bundle Guide

TELUS Stream+ combines Netflix, Disney+, Amazon Prime, and TELUS original content into one convenient streaming package. Here's what you need to know.

Plan Options

Stream+ Basic includes:

• Netflix Standard with ads
• Disney+ Standard with ads

Stream+ Premium includes:

• Netflix Premium
• Disney+ Premium

Key Features

• Exclusive to existing TELUS customers
• No long-term commitment required
• Cancel anytime flexibility
• Multi-device access (TV, laptop, smartphone, tablet)
• Powered by the TELUS wireless network

Purchase and Activation

How to purchase:

• Visit the Stream+ page
• Select your preferred plan
• Pay with credit card (only payment option)

Activation process:

• Purchase the Stream+ bundle
• Wait for the activation emails
• Click "Activate Now" in each email
• Follow setup instructions

Managing Existing Accounts

Netflix and Amazon Prime:

• Link your existing account

1. Billing transfers automatically to TELUS

Disney+:

• Link your account
• Check current subscription to avoid double-billing

Cancellation Steps

1. Log into My TELUS
2. Navigate to Subscriptions tab
3. Click "Manage" for your subscription
4. Select "Cancel my subscription"

Note: Service continues until the end of your billing cycle

When to Contact TELUS

Contact TELUS support if you experience:

• Problems linking existing accounts
• Missing activation emails
• Billing issues
• Questions about features or compatibility

 

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