Support Articles

Learn how to temporarily pause your TELUS home services at a reduced rate while you're away. Suspension Details Time restrictions:Minimum period: 1 month (30 days)Maximum period: 6 monthsFrequency: Once per 12-month periodCost structure:$15/month per serviceFree for Home Phone with SmartHome Securit

Manage your upcoming TELUS technician appointments through your My TELUS account. Available for Alberta and BC clients using a desktop browser. Viewing Your Appointment Access your appointment details: Log into My TELUS accountSelect "My Profile"Click "View and manage your appointments"View appointm

Choose from multiple convenient methods to pay your TELUS Home Solutions bill. Follow these steps for your preferred payment method. Pre-Authorized Payment Setup Log in to My TELUS accountSelect your account (if you have multiple)Click "Set up pre-authorized payments"Complete the online formChoose y

Control access to your home network and TV content using TELUS Connect app and Optik TV parental settings. Wi-Fi Management with TELUS Connect App Get started with the app: Download TELUS Connect from your device's app storeLog in using your My TELUS credentialsAccess control features: View and chan

Bridge mode allows you to use your own router with TELUS internet by disabling the built-in router functions of your TELUS gateway. Follow these steps to set up bridge mode on compatible TELUS gateways. Compatible Gateways T1200H (single-line)T2200H (copper-bonded)T3200MComplete Setup Process Access

TELUS Rewards: How to Join and Earn Benefits TELUS Rewards offers free benefits to qualifying customers. Learn how to activate your account and start earning rewards. How to Join TELUS Rewards Verify eligibility: Ensure you have at least one qualifying TELUS serviceEnrollment happens automatically f

This class of scams is generally carried out digitally using any one of (or combination of) email, SMS, or internet pop-up ads One-time Password (OTP) Code Scam Scammers target people selling items online (Ex., Facebook Marketplace, Kijiji, Craigslist, etc) or seeking help to find a lost pet. They’l

This article discusses Privacy and Security content originally published by TELUS Wise focusing on Identify Theft warning signs, minimizing the risk, and what to do if you suspect you’ve accidentally shared your info with scammers. Warning Signs Many victims of identity theft aren’t aware they’ve be

This class of scams is generally perpetrated by organized or lone callers over the phone. Remember, this information is intended to inform you of possible scams. Please use your best judgement to determine if the scenario applies to you. Call Forwarding Scam Scammers pose as legitimate business reps

This class of scams involves scammers pretending to be a representative of a legitimate organization. When in doubt, cease all correspondence and contact the organization directly by looking up their contact information on their official website. Sales/Return Scam Fraudsters contact customers and pr