How to Send a Private Message on TELUS Neighbourhood

Private messaging allows direct communication between Neighbourhood members. Follow these steps to send a private message.

Sign in to your TELUS Neighbourhood account. If you don't have an account, you'll need to create one first.

Send a Private Message From Another Member’s Profile

• Navigate to the profile of the member you want to message. You can do this by clicking on their username in a post or comment.
• On the member's profile page, locate and click the Message button. This button is typically found near the top of the profile.
• A new message window will open. Enter your message in the text box provided.
• Click Send to deliver your private message to the recipient.
• The recipient will receive a notification about the new message. They can view and respond to it in their private message inbox.

From your inbox

• Click on the Messages icon at the top right of the webpage.
• Click on the Create New Message button in the top right corner of your Inbox pane.
• In the Send to field, type in the username of the member.
• Press the tab key on your keyboard after typing in the username to format and select the username.
• Enter a subject and a message to send. Once complete, click on the Send Message button at the bottom. 

If These Steps Don't Work

If you can't find the "Message" button on a user's profile, it's possible that:

• The user has disabled private messaging in their account settings.
• Your account doesn't have sufficient privileges to send private messages yet.
• There may be a temporary technical issue with the messaging feature.

*Credit to Neighbourhood members xray​ for suggesting this topic and Nighthawk​ for drafting this article.