TELUS Mobility Vacation Suspension
TELUS Mobility Vacation Suspension What is a vacation suspension? A vacation suspension allows you to temporarily pause your mobility services and pay a reduced rate while you're away. Am I eligible for vacation suspension? All customers on a monthly plan can request a vacation suspension. If you have an active service agreement, your contract dates will not be affected by using our vacation suspension. How long can I put my service on vacation suspension? You can put your plan on hold for a minimum of one month and up to a maximum of six months, once per year. Is there a charge? While on vacation suspension, your plan cost will be reduced to $30 per month, plus any TELUS Easy Payment® amount(s) for your device(s), if applicable. For wireless Wi-Fi devices such as Smart Hub, portable internet hubs, and mobile internet keys, your plan cost will be reduced to $10 per month. How to suspend service? Access the TELUS Mobility Vacation Suspension page and select the Log in button under the Please log in to start this process section. In the "Please log in to start this process" section, select Log in and enter your telus.com/mytelus credentials. Select the telephone number you wish to suspend. After filling out the form fields, click Submit. After submitting the form, one of the following messages will display: Thank you for your submission. You will receive an email once the process is complete. Sorry, looks like you don’t have any Mobility services on this account. Looks like you also have Home Services. If you’d like to suspend an Internet and/or Home Phone service as well, visit the How to suspend your Home Services support page in the Related articles section. What if I return home early? If you return home earlier than planned, simply contact us and your service will be reactivated within minutes. Can’t bear to turn it off? Instead of putting your service on hold, take it with you! Search your travel destination online at www.telus.com/travel Or text ROAM to 7626 to see how Easy Roam® can keep you connected while you travel. FR versionResidential Services Vacation Checklist
Planning to travel? Use this checklist to ensure you can set and forget about your home services while travelling. Voicemail Check your voicemail messages one of three ways: 1) from any phone 2) listen to them with internet access 3) forward them to yourself via text or email Program Your PVR Access your guide and record a program with our TELUS TV+ app eBilling and Pre-Authorized Payments Sign-up to view your eBill online from anywhere in the world as well as enabled or modify your pre-authorized payments. Vacation Suspension Suspend your services for an extended period of time at a reduced charge. Check out all the details for suspending your Home Services HERE. Forgot to do all of the Above? Reach out to us over on our Facebook account, or send a private message to our TELUS_Support handle and we'll be around to help! Have mobility services too? Here's our mobility vacation checklist. Version FRTELUS Home Service Vacation Suspension Guide
Learn how to temporarily pause your TELUS home services at a reduced rate while you're away. Suspension Details Time restrictions: Minimum period: 1 month (30 days) Maximum period: 6 months Frequency: Once per 12-month period Cost structure: $15/month per service Free for Home Phone with SmartHome Security Eligible Services Home Phone service Internet service (except with SmartHome Security) Note: TV services cannot be suspended How to Request Suspension Visit the TELUS vacation suspension page Click 'Start your request for a vacation suspension' Log in with My TELUS credentials Complete the suspension form Submit at least 2 business days before departure During Suspension Period Available services: TELUS email access via webmail Unavailable services: Voicemail Calling features Regular internet access Important Considerations Non-TELUS security systems may require active phone/internet No cancellation fees apply Service agreements are not extended SmartHome Security requires active internet When to Contact TELUS Contact TELUS Support if you: Cannot access the suspension request form Have questions about service eligibility Need early service reactivation Experience issues with email access during suspension Note: Provide 48 hours notice for early service reactivation Version FR
