New Activations
I don't know why Telus makes it so hard to contact customer support, or to get ANY live human, but we'll do this regardless. I have a newly installed Fibre line to my house and am looking to speak with an agent to activate the program I was offered. I did not receive any notifications or information on how to do that when the rep was here asking about whether I wanted to install Fibre, and I don't see any offers even remotely close to the one I was quoted, in fact your current "promotion" is more expensive than I currently pay for 2GBPS service with Rogers. In any case, the Fibre is now at the demark point at my house and I cannot get in touch with anyone at Telus to activate the promotion I'm promised, so can SOMEONE reply to this and we can figure out if I'll continue wasting my time or not? Thanks
Cancelled service, paid final bill already, why is Telus still sending me an e-bill?
I had cancelled my Telus home service three months ago, and after that, returned my modem to them, and Telus e-billed me for my final payment in January 2026, which is 213 dollars. In February 2026, the e-bill came again, and the statement was 0.00. In March, Telus didn't send me an email. I thought it was perfect; no more bills to pay. But now in April, Telus sent me another E-bill again, and I owe them money, but when I log into Telus, the home service account doesn't even exist anymore. Do I need to pay, or is it a system issue that they charge me incorrectly and still think my account is still in use? Please have Telus send your support team and message me.
