scam
28 TopicsWhose Protection Matters?
I called Telus to add my partner as an authorized user on my account. I went through a long security process to have my identity verified to do this. I was then asked by the agent about another user on the account. I immediately thought, "another user?". I had been the owner of this account for over 4 years. The account was transferred to me by an old roommate when she moved from our apartment, and my current partner moved in. I inquired if that was the name she was referring to, and the agent would not confirm. The agent refused to confirm or tell me who else had been authorized to be on the account (MY ACCOUNT). This is appalling. She finally told me that the name started with an F and was hard to pronounce, but she had already removed it, so I shouldn't worry. I am so infuriated. I should not worry? This person had access to information and services that I had to go through a long phone call wait time and an extensive security process to access. So I am left asking, "whose security Telus?", since it definitely does not feel like my rights and privacy are respected. Has anyone else experienced such bizarre treatment? What is the secret here? I am beginning to doubt Telus more than I did prior. I think I'll start looking for other providers.46Views1like2CommentsBring-it-Back Issues
Bring it back is an extreme scam of a system. There’s no notifications about it ending, there’s no notice or flag for it ending nothing. We realized that our Bring it Back contract ended last month and tried to get a new phone today (17 days past) to be told we are past the 30 days. The charge hasn’t been added to the account yet but will appear next bill. Only option was to “trade in the phone for less then the owe amount and lose about $100” Customer service is a joke, this service is a scam.457Views1like3CommentsScam call from 437 area code
It's looks like this scammer is not using automated dialers as they got past Call Control. They offered 30% off my bill. I asked where they were calling from and they said Vancouver. Area code 437 is not Vancouver. I asked what my account number was and got some random numbers that weren't even the right length. Then they hung up.3.2KViews1like0Comments