Equipment returned but still got charged
As the title states, was told the credits on my closed home service will be refunded after 2 billing cycle, now at the cycle when the credits should be refunded a charge appear stating that the equipment was not returned when it was sent back and confirmed received via Canada Post months ago. Using the live agent or submitting a dispute ticket doesn't work as it seems like the account have already been flagged as inactive. Can't help but think this is some slimy tactics to not credit back what was on the account?
Intermittent wifi
Home wifi is intermittent. The wifi signal is on at the modem, rebooting the modem does not fix the problem. All devices using home wifi have the same issue. The problem started a while ago. We can use hot spots from our data but we need to resolve this issue asap. Any suggestions?
Need Explantion
I requested my move before November 15th and with the irresponsibility of the technician my 2 scheduled appointments were moved to another dates. Its 21st of December and my landlord is really getting upset for me using his wifi since November 28th. I pay him everyday for the wifi because I didn't sign the lease for internet. I have pictures which I cant share here as there is no options for sending pictures. I really need an explanation for why its been taking long and who are responsible for all this . As, a customer its not fair and I have been treated well either. Telus knows my health conditions and still they treating me like thatCustomer Service Vancouver Complaint
Formal Complaint Letter (Service Not Delivered) Account Number: (removed account number) Address: Gastown Area, Vancouver, BC Date: Dec,13/2025 To Whom It May Concern, I am writing to formally lodge a complaint regarding the Home Internet Bundle I signed up for, which was scheduled to be installed on December 11 between 9:00 a.m. and 12:00 p.m. Despite this confirmed appointment, no technician arrived, and I have received no communication regarding rescheduling or delays. I did receive promotional emails about upgrading to Pure Fiber and receiving two months free, as well as the PS5 holiday package deal, but none of these services have been delivered. I have waited two days without any reply to my emails or call‑backs, which is unacceptable for a service I am already expected to pay for. This lack of service and communication is extremely disappointing. For the price being charged — even at $70 per month — the absence of installation, follow‑up, or accountability feels like a breach of trust and a failure to meet basic customer service standards. I request the following actions immediately: Confirmation of a new installation date and time. Written acknowledgment of the missed appointment. Assurance that promotional offers (Pure Fiber upgrade, two months free, PS5 holiday deal) will be honored. Compensation or credit for the delay and inconvenience caused. If I do not receive a satisfactory response within five business days, I will escalate this complaint to the Commission for Complaints for Telecom‑television Services (CCTS), the independent body that handles unresolved telecom complaints in Canada. Yours sincerely, Jonathan Craig (removed email address)
New Fibre Install keeps going offline
I run what I consider to be a smart home with multiple security cameras, voice controlled lights, TVs, personal devices (phones, laptops, iPads), and a couple of cars that connect to wifi for OTA updates. I was previously on braided copper and was told we have 'too many devices' to sustain strong wifi. We struggled through with connectivity issues, rebooting the modem multiple times a day, and when PureFibre came to our neighbourhood we scheduled the install. The tech came today to install the wall-mounted fibre modem and left us with a Boost Wifi 7 device connected next to it. We are on PureFibre 3 Gig, which I was told will sustain our devices. It's a price jump of over $40/month. The tech wasn't gone for more than 20 minutes after the install was completed when everything died. The Boost device had a blinking green light. Then the light went red. Then it came back on green then finally settled on solid green. This happens every few minutes. I have placed a call and the tech suggested 'rebooting the modem'...that didn't work and it's still cycling through offline and online. Honestly if this is what I'm going to be dealing with for $40 more per month, I don't want it.
Incorrect Information On Bill Website?
I logged into my account to see that on my bill page it says that I have an overdue bill of 10 days (said it was due on December 2nd) but I paid that bill on Nov 13th. So when I clicked the pay now, as I assumed the website would be correct, I realized that I already paid for the month and I now paid ahead of time for December now. This is more of a notice to the tech side of the webpage but I did not appreciate that jump care only for it to misread my payments. And I am curious if anyone else had this message pop up for them? Thanks!
Got Scam Call
I got a call from 1-844-999-9927, asked me to install network security as I have hacking issues and they made me read a page, I think “https://www.support-wiz.com/Telus-Technical-Support.html” this is the one and it will cost me 199$. Is this really Telus & do you have such network security? please confirm soon!Fiber Availability in Aldergrove, BC
Around February of this year, we got salesman and technicians saying they are going to be installing fiber in our area, we saw trucks working on it around March to April, but past that we've gotten no updates or seen any progress. Looked at the internet plans for our area and it's still the same one we currently have, but when going to build a plan it says that fiber is available in the area but might not be at our location and to contact ACES(?) to submit a ticket. What is ACES and what is their contact info?
