Who Are the Community Power Users (CPUs)?
What's a Community Power User? You may have noticed a "CPU" designation attached to the profiles of prominent members in our community. CPUs, or Community Power Users, are customers - just like you - who are passionate about sharing knowledge and collaborative problem-solving. They come from all walks of life and bring their unique experiences into the conversation with the goal of helping you get the most out of your TELUS products and services. Do CPUs Get Perks? Absolutely. We want our most active members to be well-versed in our products and services beyond what they're subscribed to so we hook them up with perks including (but not limited to) the following: Special Permissions: CPUs are provisioned access to features and exclusive areas of our community that are not available to the general public. Products/Services Pilots: We want authentic feedback so we enlist the help of our CPUs during product/service development. Some of the very products you use have input from this group. Access to Internal Team Members: CPUs are a curious bunch so we help them scratch that itch by connecting them to members of our Product Teams. And More: We made this purposely vague. We want to properly recognize their contributions but it's not always a one-size-fits-all approach. We set up the CPUs to understand our entire portfolio of products and services to help you 🙂. How do I Become a CPU? We're always on the look-out for helpful members so we may reach out to recruit you. Alternatively, we may activate an application form right on this page but we're not currently taking submissions. If this role interests you, please keep checking back to this post to see if we've opened up our application form. Who Are They? I'm glad you asked. They're long-time TELUS customers just like you. Learn more about them: FuzzyLogic Home is: Edmonton, AB Favourite band: Tom Waits, Wilco, EELS, The Rolling Stones, Ray Charles, J.J. Cale, The The, Allan Rayman, Alton Ellis, Dire Straits/Mark Knopfler, Jack Johnson, Kevin Drew, James, U-Roy, The Black Keys, Junip, Seasick Steve, Jackie Mittoo, Spoon, Mississsippi John Hurt, Soul Coughing, Wet Leg Favourite hobby: Collecting music, videogames Food I can eat everyday without getting bored: Just about anything with noodles (Asian or Italian) Favourite community (besides Neighbourhood): Reddit Edmonton NFtoBC Home is: St John's, NFLD Favourite food: Fried squid Favourite place I've visited: Amsterdam If I could pick one superpower, I'd have the ability to: End aggression Favourite community forum (besides Neighbourhood): Any number of EV forums Nighthawk Home is: Edmonton, AB Food I can eat everyday without getting bored: Karaage fried chicken Favourite place I've visited: Japan Favourite band(s): Marianas Trench, E-Type, Ivan Torrent, Enigma, Annie Lennox, Daft Punk Favourite community forum (besides Neighbourhood): Reddit Edmonton
Stream+ Unable to purchase
I've made multiple attempts to try and purchase a Stream+ Premium Subscription. When I reach the checkout I'm continually redirected to a page that says "Thanks for your interest ... this subscription is only available for Telus customers who have certain Telus services". To clarify, I have a Telus phone plan. I've contact customer support they confirmed I should be able to purchase the subscription, they advised me to complete an online ticket for subscription services detailing my issue. That was three weeks ago. I contacted customer support again, my account was deleted an recreated and still no luck. They said to give it 24 to 48 hours, after recreating my account for their database to update and try again. Again no luck.How to Get in Touch with TELUS?
Finding the right support channel for your specific needs is key to getting quick and efficient help with your TELUS services. We offer a variety of ways to connect with our support team, from 24/7 expert messaging to community forums and self-service options. TELUS Neighbourhood You’re already here. If you are simply curious, are looking for troubleshooting tips, or prefer to learn from the experiences of other customers, the TELUS Neighbourhood community forum is the place to be. You can use the search bar to find solutions shared by other members or post questions of your own. TELUS Expert Messaging For issues like billing questions, account changes, or technical problems, TELUS Expert Messaging is a great option. It's available 24/7 through the My TELUS app or click on the chat icon on our website. This allows you to get help from a TELUS expert at any time, day or night. GenAI Customer Support Chatbot For immediate, round-the-clock assistance, the GenAI support Chatbot is designed to provide quick solutions to common issues. Give it a try today. Phone Support For account questions, billing inquiries, general questions, or technical support, you can connect with a representative over the phone. For more details on phone support, including contact numbers and hours of operation, be sure to visit the Contact Us page. Social Media Support We also offer social media support. You can reach out on Facebook or IG to get the answers you need. Self-Service Options For quick and easy self-service, we provide several tools to help you manage your account on your own. My TELUS App: This app allows you to manage your account, pay bills, and track your usage directly from your mobile device. My TELUS Web: The My TELUS portal is a comprehensive knowledge base that includes guides, tutorials, and device manuals to help you find answers to your questions and learn more about your services.
Telus PureFibre Hook Up
Hello there, Wondering if someone could give me a hand on how to get TELUS to Connect my Building with TELUS Pure Fibre. I have been calling, emailing ([email protected]), and submitting the online form for the last 2 years with no help or contact from TELUS. Anyone have any recommendations on how to get their attention? or get me into contact with someone who can escalate/resolve this?
Telus raising prices unprecedented.
   Hi, Home writing this in regards to not being able to communicate with anyone that has been able to fix this issue. I’ve been on phone calls and I’ve been told that they can’t fix it. Went on the phone. I was put on hold for hours just to talk to the same person and not rectify the situation. They then emailed me telling me that they were gonna call me back so I can speak with the manager and they never did, It ended up being the same person I spoke to when I was put on hold. Before I reach out to CCTS I am reaching out on here in hopes to find a solution. I was offered a specific plan if I transferred All four lines in my family to tellus. For a year, it was great but come 2025. They raised the rates with no questions asked. I find this very disloyal that they did not honour the original agreement. Me and my family feel scammed. Here the the price differences in monthly bills.    valorant poor routing
Im experiencing people stuttering hits not registering when doing tracert it times out and when doing a ping plotter graph this is what comes out I have contacted riot games multiple times and their telling me this is a routing issue I have tried port forwarding i have tried literally everything when using shaw it works perfectly fine but only when i swap back to telus do i have this issue TezukaTlipokah (VALORANT Support) Dec 4, 2024, 23:29 UTC Greetings, From Ixaocan comes Tezuka to help you! From what I've seen in the pingplotter image you've sent this seems related to some issues your ISP is currently facing regarding your routing to our servers. Even if other games or apps work fine, keep in mind that each of them has different paths, so the problem could only affect your path to our game. Since there's not much we can do on our end, try contacting your ISP and ask them to look into it. If you need help on how to approach them about the situation, you can request a reroute, and it's a good idea to ask your ISP to assign you a static IP address if possible, and you'll need to ask them to check if you're getting a public IP consistent with all your traffic linked to the Internet, regardless of protocols. Additionally, you can try asking for a level 2 or specialized agent, as they should be able to find the root of the problem more easily. In case your ISP needs all the details about the route we are using, please provide them with our PeeringDB page and suggest they contact us directly.  Telus refusing service and hanging up on me
My entire neighborhood with all my neighbors around me have been upgraded to fiber, all the houses are built the same, they are townhouses. The previous homeowner refused the wire upgrade, but I had an electrician come and confirm that yes, my house can be serviced and is ready to upgrade to fiber whenever Telus comes out. However, they continually refuse my calls, and even hang up on me as soon as I tell them my address. I've made 10 separate requests to the service center and they still won't get back to me I've always been polite with them, and have never had an issue until I moved to this address. But it seems like they have now blacklisted my account, and refuse to even give me a simple call back. I'm about ready to cancel, because they've made me feel plainly awful for wanting to pay them for their service at my own home.. Has anyone else had problems like this and how did you resolve it?
