easy roam
4 TopicsMobility Travel Checklist
Planning to travel? We've compiled this checklist to ensure your TELUS Mobility services are ready for a seamless experience abroad. Easy Roam Add Easy roam and take your plan with you abroad. Vacation Suspension If you don't need one or more of your mobile devices, consider a Mobility Vacation Suspension. eBilling and Pre-Authorized Payments Sign-up to view your eBill online from anywhere in the world as well as enabled or modify your pre-authorized payments. Forgot all of the Above? Reach out to us over on our Facebook account or send a private message to our TELUS_Support handle here and we'll be around to help! Have home services too? Here's our home services vacation checklist. FR version50KViews0likes0CommentsEasy Roaming in US can't make or receive phone calls
I'm using easy roam for the first time in the US and discovered that I can't make or receive phone calls. If I make a call, it rings once then drops. Receiving a call, as soon as I answer it, the call ends. I've checked every option I have on my phone that relates to calling, roaming, blocking calls, etc. and nothing would cause this action. Even *611 doesn't work. FYI, I have a Samsung S21 5G. Data roaming works just fine, bluetooth, wifi, nfc all work. local network is AT&T. I'm waiting on telus chat, and it keeps bouncing me to the end of the queue - I was 3rd in line, now I'm 16th, again...Solved12KViews0likes6CommentsTRAVEL PASS is not real
All though Telus' webpage says the Easy Roam Travel pass is available it is not. Only option is to pay the $18/day for Europe.. When I finally got a callback from the support line; the only they could tell is that the webpage is not up to date and the EASY pass is no longer available58Views0likes0CommentsTraveling With Easy Roam
Easy Roam lets you use your existing data and minutes in other countries. Add the feature before you travel to avoid higher roaming charges. How to Add Easy Roam Through the My TELUS app: Open the app and select "Usage" Tap "Easy Roam" Turn on the feature By text message: Text TRAVEL to 7626 Reply EASY when you receive instructions Billing and Usage Daily charges: Easy Roam bills from activation until 11:59 PM that day. Each 24-hour period counts as one day of usage. Automatic renewal: The feature renews daily while you're traveling unless you disable it. Avoid Charges When Not Using Easy Roam Turn off both settings to prevent Easy Roam from activating the next day: Disable Data Roaming in your phone settings Enable Airplane Mode Making Calls to Canada Dialing format varies by country. Visit howtocallabroad.com for specific instructions based on your location. Text messages to Canada: Use the same international dialing format required for calls. When You Return Home Easy Roam stops billing automatically when you're back in Canada. No action needed to disable the feature. When to Contact TELUS Contact TELUS before traveling if you're unsure about Easy Roam rates for your destination, need help activating the feature, or experience unexpected charges. Check your bill after returning to verify all Easy Roam charges are correct.5Views0likes0Comments