Inaccessible
I cannot for the life of me figure why I allowed this company's agents to entice me out sticking with Shaw. This company is the most inaccessible I've ever dealt with. On top of that, despite all their glorification of their fiber internet, I find their services to be very unreliable. The Telus Connect is ALWAYS giving me problems; whether I can't see any devices in it, or I cannot log in. I've been trying to log into the app from morning to turn the internet on some devices on. It has been telling me from that time until now "Oops, we are having a problem logging you in. Please try again later." I called and waited for an agent to come to me for over an hour and no one came on. Right at this moment I'm pondering just paying them off, pay the early disconnection fee and go back to Shaw. It's not as if this has been a one time thing; this is how it is. At this moment I'm tired of them and annoyed.How to Manage TELUS Home Wi-Fi and Optik TV Parental Controls
Control access to your home network and TV content using TELUS Connect app and Optik TV parental settings. Wi-Fi Management with TELUS Connect App Get started with the app: Download TELUS Connect from your device's app store Log in using your My TELUS credentials Access control features: View and change Wi-Fi password Monitor network usage Set up guest network access Enable parental controls Create Wi-Fi schedules Pause Wi-Fi instantly for specific devices Optik TV Parental Controls Set up basic controls: Create a parental PIN Configure content restrictions Manage content access: Block specific channels Set rating limits Filter content by type Monitor viewing activity Additional Security Features TELUS Wise provides comprehensive digital safety resources: Online safety guides Family protection tips Digital security best practices Visit TELUS Wise website for detailed information about online safety and security. When to Contact TELUS Contact TELUS support if you experience: Problems logging into TELUS Connect app Non-functioning parental controls Need for PIN reset Network restrictions not working properly Version FR
