Telus Connect is showing neighbours' hardware...
Originally posted on Reddit but I was asked to post here... The title says it all, really. I haven't used the Telus Connect app for a while, and when I logged in today, it's showing the neighbours' Hub, Boost and Optik TV, along with all of their connected devices. When I log directly into MY Hub via a browser, however, I can see all my hardware and other details. I'm going to hazard a guess that this is a huge privacy issue, as I have access to all their settings and such. Is someone at Telus going to get this sorted for me?
Purolator waybill to return equipment was never sent
I need a waybill that a Telus agent promised to send by email but it never arrived. Agent romised a couple of months ago and yesterday again, when I called to inquire about the status. Worst of all: Telus already charged me for the equipment!! If any support agent is on this forum, please help! Carol
Old Account Sent to Collections
Okay, Eric from the Telus reddit said to post here, so this is pretty much my final attempt to get this resolved. Back in 2021-22 I had a Home Security account. I closed it in March of 2022, and received my final bill for $0.00 in June 2022. I have an email copy of this bill and a livechat agent confirmed the cancellation date for me a few days ago, since I didn't have an email record of that (I had cancelled over the phone). A few weeks ago I started receiving collections emails from General Credit Services saying I owe Telus $300 on that account. I have no idea where this came from or why it's sent to collections as I haven't received any communication from Telus about any outstanding balance. Since then, when I try to get info GCS and Telus are just bouncing the issue back and forth. The Telus livechat can't access my info because it was sent to collections. The collections company initially said they'd send a bill but never did, and now refuses to help because "Telus doesn't send bills for recently closed accounts." When I pointed out that it was closed 3.5 years ago they just said "the only way we'll stop harassing you is if you get Telus to say you don't owe anything." I really need someone who is able to see this account info to call or chat with me. I strongly suspect this was a billing error that got way out of hand, considering my last bill was $0 and I never heard from telus about cancellation fees or returned equipment not arriving at their warehouse. But if I can't get someone to talk to me about this I literally have no choice but to wait until the collection appears on my credit report and then file a dispute with all agencies. I have been trying for weeks to resolve this, but I really cannot just be sending a random company hundreds of dollars without knowing why. Plus, if there is some weird billing issue, paying GCS might not even solve it and then I'll be doing this all over again in a few months. Anyway...Eric, you told me to post here, so help me out please.Unable to Send a Detailed PM to Telus Support
As I saw in the community, many people were recommended by moderators to message the Telus Support official account with a PM regarding their situation. I have some sensitive details regarding a Canada Post Support case that I need Telus to take a look at but I am unable to even get confirmation that my message is sending? Is there a character limit that I am not aware about or something? Not that my message is that long to begin with, but after I click "send" the button reacts but the window with my original message remains? What can I do? Should I just publish some of my case information here that is not very detailed regarding personal information so a Mod can help me here?
