Mobile app has delay showing open Window/Door (3-4 min)
Hi, When I open a door or window, it takes about 4 min to show in my Mobile app (or website) when I close the door, it is instantly updated. When Lock a door lock or unlock a door lock it is instant. The issue is *ONLY* when a Door or Window is opened. So if someone opens a window and keeps it open for 2 min then close it, and I look at the history of that door, it shows the window was never opened! Is this issue isolated to me or others have similar experiences.Received call for home security offering 300 dollars worth
Received a call and the person on the phone told me that I am offered 300 worth of security and declined the offer multiple times and he was very insistent making me repeat multiple times until I agreed in the call he told me that since I wanted to do DIY if I dont install in a month I would have to pay 100 dollars I was ok whit it but did not inform me that I would automaticaly entrer a montly billing cycle that ended up going to 315 dollars after a couple of months when I found out and called for assistance in the matter they where able to lower it but still came out as valid but when I asked to cancel it I was informed that I would have to pay 2000 dollars very confused on how the security items that I recived would cost that much and no knollege that I would have to pay that but that is when I was explained that I am in a contract to pay the monthly bill for 60 months and on the phone call was never informed of this contract the person on the phone who contacted me made it seem that it was a gift from Telus and that once installed and activated on the app I would pay for the service monthly like the phone bill never told of contract and now have to pay for the next 57 months for something I have not installed yet because of time and personal issues in the call whit the assistant they could not get in contact whit this agent that did not inform me of such matters and lied about what the offer was and once again I was declining since the start of the call saying I am ok I dont need it and dont want it still got the boxes sealed in the corner.
Doorbell Camera only records for 30 seconds?
Hey there! Last summer we had an Alarm.com ADC VDB750 Wired Video Doorbell Camera installed by Telus Security. The issue I am having is that it only records for 30 second increments and then won’t record again for 30 seconds. Is there a way to get it to record 24 hours a day without breaks? Our camera constantly misses recording key moments due to these 30 second breaks between recordings and it makes the camera completely useless.Your SmartHome Security services have not yet been linked!
I recently saw a thread titled "Your SmartHome Security services have not yet been linked" which is exactly the situation I am in. I have an appointment tomorrow, I received a message to have the SmartHome app downloaded and logged in. When I log in I get the "Your SmartHome Security services have not yet been linked" message. What odd is my current alarm system was acquired by Telus and I am merely upgrading so I thought it would be fine. When I originally called to set up the upgrade appointment, I received the contract the person on the phone said I would have access to the #\SmartHome app immediately. I called the support line, waiting over 1 hour, to be told this has to be done by the tech during the visit. I am hoping this is factual otherwise I will have to repeat the process of calling in during the installation. I am getting conflicting information on this. Do I need this set up before the appointment or during the appointment. Thanks,