How to Enable Bridge Mode on TELUS Gateway for Custom Router Setup
Bridge mode allows you to use your own router with TELUS internet by disabling the built-in router functions of your TELUS gateway. Follow these steps to set up bridge mode on compatible TELUS gateways. Compatible Gateways T1200H (single-line) T2200H (copper-bonded) T3200M Complete Setup Process Access your gateway settings: Open a web browser on a device connected to your TELUS network Enter http://192.168.1.254 in the address bar Log in using your gateway username and password Enable bridge mode: Click the "Wireless Setup" icon Select "Advanced Setup" Choose "Port Bridging" Enable "Port1 Bridge" Click "Apply" to save the changes Expected results after enabling bridge mode: The gateway's Wi-Fi will be disabled Your custom router will now handle network management The internet connection will remain active through the TELUS gateway If This Doesn't Work Double-check that you've selected the correct options and that your gateway model is compatible. If issues persist, try restarting both the TELUS gateway and your custom router. When to Contact TELUS Contact TELUS support if you experience any of the following issues: Login credentials for the gateway settings don't work The bridge mode option isn't visible in the gateway settings Your internet connection fails after enabling bridge mode Your gateway model isn't listed as compatible with bridge mode FR versionHow to Return TELUS Residential Equipment
Follow these steps to return unused TELUS equipment after moving, cancelling, or upgrading services. Return Process Contact a TELUS representative to initiate the return Wait for an email from Purolator (check your spam folder) Prepare the equipment: Pack all items securely in a box Include remotes and cables Attach the shipping label: Print the postage-paid waybill from the Purolator email Securely attach it to the box Drop off the package at the nearest Purolator shipping centre If You Don't Have a Printer Follow steps 1-3 of the return process Take the unpacked box to a Purolator location Staff will print and attach the waybill for you What to Include in Your Return Main equipment (e.g., modem, TV box) All associated remotes Power cables Connection cables Important Notes Keep the tracking information for your records Ensure all items are included to avoid additional charges Return promptly to prevent late fees When to Contact TELUS Contact TELUS support if: You haven't received a Purolator email within 5 business days You're unsure which equipment needs to be returned You have questions about potential fees or charges You need alternative return options For detailed instructions and a complete list of returnable items, visit the TELUS returns page. FR versionTELUS Rewards
TELUS Rewards: How to Join and Earn Benefits TELUS Rewards offers free benefits to qualifying customers. Learn how to activate your account and start earning rewards. How to Join TELUS Rewards Verify eligibility: Ensure you have at least one qualifying TELUS service Enrollment happens automatically for eligible customers Activate your account: Visit www.telus.com/rewards Log in using your My TELUS credentials Earning Points Complete these activities to earn points: First-time login to TELUS Rewards account Refer friends to TELUS Monthly points for having two or more eligible services Pay your monthly bill on time to maintain point eligibility Using Your Rewards Access Zero-Point Perks: Browse discounts from over 40 partner brands Use exclusive deals without spending points Partners include Disneyland, Ray-Ban, and Booking.com Redeem points for: Contest entries TELUS services Gift cards Check Your Eligibility Visit www.telus.com/rewards to: Confirm your program eligibility View current reward offerings Check your point balance When to Contact TELUS Contact TELUS support if you: Cannot activate your rewards account Have questions about point accumulation Need information about specific rewards Experience issues with point redemption FR versionTELUS Home Services Support Guide
Quick access to common support topics for TELUS home services. Optik TV Issues watching Optik TV? Add/Change channel subscription online or on your TV Reboot your PVR / STB Optik TV Green welcome screen Adjust your guide to show only subscribed channels How to order PPV Issues with Stream+ Internet Retrieve your Wi-Fi password TELUS Connect Wi-Fi app (control, manage, and pause your Wi-Fi network) How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem Learn about dual-band (2.4 GHz & 5 GHz) networks Why do I have no internet connection? Step by step troubleshooting Slow internet speeds? Step by step troubleshooting Wi-Fi connection issues? Optimize Your Online Gaming Experience Internet Speed Troubleshooting Troubleshoot your Boost Wi-Fi Internet data usage explained Wi-Fi speed and coverage explained How to restart your modem Slow internet on Smart Hub Weak signal on Smart Hub Home Phone How can I block spam calls to my landline/home phone? Manage voicemail settings online Why do I have no dial tone? Misc. When is PureFibre coming to my area? Is there an outage in my area? What offers do you have for tv/internet/home phone? How do I move my home services? How do I set up and manage pre-authorized payments? Additional Help Search support database Visit community forums Contact via Facebook Check service status page When to Contact TELUS Issues not resolved by guides Complex service changes Technical support needed Billing questions Service moves/transfersTELUS Home Service Vacation Suspension Guide
Learn how to temporarily pause your TELUS home services at a reduced rate while you're away. Suspension Details Time restrictions: Minimum period: 1 month (30 days) Maximum period: 6 months Frequency: Once per 12-month period Cost structure: $15/month per service Free for Home Phone with SmartHome Security Eligible Services Home Phone service Internet service (except with SmartHome Security) Note: TV services cannot be suspended How to Request Suspension Visit the TELUS vacation suspension page Click 'Start your request for a vacation suspension' Log in with My TELUS credentials Complete the suspension form Submit at least 2 business days before departure During Suspension Period Available services: TELUS email access via webmail Unavailable services: Voicemail Calling features Regular internet access Important Considerations Non-TELUS security systems may require active phone/internet No cancellation fees apply Service agreements are not extended SmartHome Security requires active internet When to Contact TELUS Contact TELUS Support if you: Cannot access the suspension request form Have questions about service eligibility Need early service reactivation Experience issues with email access during suspension Note: Provide 48 hours notice for early service reactivation Version FRTELUS Home Solutions Payment Options
Choose from multiple convenient methods to pay your TELUS Home Solutions bill. Follow these steps for your preferred payment method. Pre-Authorized Payment Setup Log in to My TELUS account Select your account (if you have multiple) Click "Set up pre-authorized payments" Complete the online form Choose your payment method: Chequing account Credit card Visa Debit MasterCard Debit Website Payment Process Access your account: Log in to My TELUS account Go to Overview or Billings tab Make your payment: Click "Make a payment" or "Pay Bill" Complete payment form Option to save credit card for future use My TELUS App Payment Download the free My TELUS app Navigate to Billing tab Choose payment option: Set up pre-authorized payments Make one-time payment Online Banking Payment Log in to your bank's platform Add TELUS Communications as payee Enter your TELUS account number Complete payment transaction Additional Payment Methods In-person banking (allow 5 business days for processing) Phone payment: Call 310-2255 Prepaid Device: Call #123 Clik2Pay via Interac eTransfer (where available) When to Contact TELUS Contact TELUS support if: Payment isn't reflected after 5 business days You have issues with pre-authorized payment setup You need to update payment information You have questions about billing options FR versionHow to View and Change Your TELUS Technician Appointment
Manage your upcoming TELUS technician appointments through your My TELUS account. Available for Alberta and BC clients using a desktop browser. Viewing Your Appointment Access your appointment details: Log into My TELUS account Select "My Profile" Click "View and manage your appointments" View appointment information: Scheduled date Arrival time window Service address Contact number Appointment type (install, move, repair) Managing Your Appointment To reschedule: Click "Reschedule" Select new date and time Click "Reserve" To cancel: Click "Cancel" Confirm cancellation To update contact number: Select "Change your contact number" Enter new number Confirm update After Making Changes You'll receive a confirmation email Changes will appear in Appointment Manager Review details page for verification Important Notes Service available only for Alberta and BC customers Must use desktop browser (not available on My TELUS app) Some appointments may require calling TELUS or using Live Chat When to Contact TELUS Contact TELUS support if: You can't reschedule online The cancellation option isn't available You need immediate assistance You're outside AB or BC EN versionHow to Customize Your Optik TV Guide and Favorites
Personalize your Optik TV experience by organizing channels and creating custom lists. Follow these steps to tailor your viewing options. Show Only Subscribed Channels Press OPTIONS on your Optik remote Select FAVOURITES LIST Choose SUBSCRIBED CHANNELS Press OK to confirm Create a Favorite Channels List Press OPTIONS on your Optik remote Select EDIT FAVOURITES Choose SET UP Check boxes next to preferred channels Press SAVE when finished Add a Channel to Favorites While Watching Press OPTIONS on your Optik remote Select ADD TO FAVOURITES Use Live TV Filters Press OPTIONS on your Optik remote Select LIVE TV FILTERS Choose a category: Educational Kids Movies Sports News Additional Features Create multiple favorite lists for different users Use the TELUS TV+ app for mobile viewing Tips for Optimal Use Regularly update your favorites as preferences change Explore different filter categories for new content Familiarize yourself with the TELUS TV+ app features When to Contact TELUS Contact TELUS support if you experience: Guide customization options not appearing Issues saving favorite channels Problems with Live TV Filters Questions about TELUS TV+ app compatibility FR versionHow to Extend Optik TV PVR Recording Time (Non-Android Boxes Only)
Learn how to extend your PVR recording time up to 3 hours to capture entire live events without missing overtime or extended programming. *Our Android boxes auto-extend sports events so there's no need to extend yourself. Setting Up Extended Recording Open TV Guide: Press GUIDE button on remote Find desired program Highlight with green cursor Start recording setup: Press INFO button Choose 'Record episode' Press OK Adjust end time: Move cursor to 'At scheduled end time - Change' Press OK Select desired extension length Press OK Confirm recording: Move cursor back to 'Record' Press OK New Optik Experience Features Automatic extensions for live sports: 60 minutes for most events 90 minutes for tennis matches Important Notes Maximum extension: 3 hours Ideal for live events and sports games Ensures capture of overtime or extended play Tips for Optimal Use Consider potential overtime for sports events Add extra time for pre/post-game coverage Check program guide for accurate start times When to Contact TELUS Contact TELUS support if you experience: Unable to access extension options Recording not saving extended time Questions about storage capacity Issues with automatic extensions FR versionUnderstanding The Optik TV Green Screen Saver
Learn about the green screen saver on your TELUS Optik TV box and how to manage it. What Triggers Green Screen Mode 4 hours of continuous play without remote interaction Powering down PVR/Set Top Box (STB) Box entering standby mode Purpose Indicates box is in standby mode Allows for background recording Maintains instant access to live TV Preserves essential functions How to Exit Green Screen Press power button on Optik remote OR Press OK button on Optik remote Alternative Solution Turn off TV (screen will not be visible) Customize Standby Timer To extend standby timer from 4 to 24 hours: Contact TELUS via Facebook or by sending a private message to the TELUS_Support handle Request standby time adjustment Wait for confirmation When to Contact TELUS Need to adjust standby timer Green screen appears too frequently Screen doesn't respond to remote Questions about power settings
