Service interruption, billing for unusable service, failure to provide support access
Device repeatedly (for over a year+) displays “Not registered on network” despite showing full signal bars. During these periods, I was unable to make or receive calls, send texts, or use mobile data. In some instances, service degraded to “Emergency calls only.” Persisted after extensive troubleshooting, including: Device restarts, SIM removal /reinsertion / replacement, Network resets, Occurred despite TELUS denying any outage. I was unable to access customer support through my TELUS service during the outage and TELUS was unable to call me (calls would drop or go right to voicemail). Using TELUS chat their representatives repeatedly instructed me to perform device-level troubleshooting, despite clear evidence the issue was network-related. Despite these failures, TELUS continues to bill me for full service. I am being charged for a service that was not reliably provided. TELUS denied outages while service was demonstrably unavailable. Multiple devices were affected, indicating a systemic network failure. No proactive credits or meaningful resolution were offered. This goes beyond intermittent signal issues and represents a failure to provide reasonable access to essential mobile services. Contacted a lawyer for help and since this is a known issue with Telus, they advised to file complaint with Commission for Complaints for Telecom-television Services; they have an online complaint form for consumers with telecom complaints.
West Vancouver weak signal
I live exactly 10 minutes from downtown Vancouver (when the Lions Gate bridge has no traffic) but there is almost no Telus mobility signal. Thousands of people are affected by this problem in West Vancouver. 80% of the time when we receive a call it goes to messaging. 100% of the time that we can connect, the connection is partly garbled or intermittent with long periods of silence, and 50% of the time the connection drops after a while. Many of us have land lines just because cellphone service up here does not work as required by law. I was told this is because the closest cell tower to the upper British Properties (Chartwell/Eyremount) neighborhood in West Vancouver is in Ambleside by the ocean, about 3.5 km away. I received a text from Telus today that said <<TELUS Msg: Valued Customer, our network in West Vancouver just got better. ... This investment in a new cell tower will mean fewer dropped calls, faster loading times and a more reliable connection in West Vancouver.>> When I clicked on the link provided (telus.com/sl/mPNaz5O9pJ), it gives a list of "cities with improved coverages", BUT West Vancouver is not one of them! What is the problem? Why is a cell tower missing in the first place? Why is Telus installing cell towers but ignoring thousands of customers in our neighbourhood only 10 minutes away from downtown Vancouver? Why does the text message imply a new cell tower but the list does not include West Vancouver?
Network losing texts?
Is anyone else experiencing the network not delivering some of their texts? I am finding that at least 1/3 of the texts I have been trying to send over the last nearly 3 weeks are not being delivered to their intended recipient. I have tried troubleshooting issues with the phone (it is a new samsung s25 so it shouldn't have hardware issues either), the SIM card, and confirmed I have no issues with my plan. The recipient is aware I am trying to text them, and if it wasn't for them checking back with me if I had responded I wouldn't know the texts had not been delivered because my phone is saying they are being delivered. I am in service areas and have access to wifi, but the problem persists, with it affecting both SMS and MMS messages. Does anyone have experience with something like this happening, and if so, does anyone have any advice on how to solve the issue?Has Anyone in the GTA had terrible reception lately? October 2025
About a month or so ago my cell phone that I have with Telus has slowed right down when it comes to my data connection, as well as the reception to make phone calls. I ALWAYS have 2 bars or less of service, most often one bar, and every so often it changes to emergency calls only. This happens whether I am outside, in my car, in my home, or at work. I have been reporting issues on the Telus coverage map frequently, but no improvement has been made. My phone is a Samsung S25, and friends of mine in the area that are also on Telus have been having the same issue. What gives?
Telus call drops calls not going through and very poor reception for a business
Anyone who can suggest how to work with telus. I have been having issues since Sep 7 running my mobile phone for a business and the service is really poor. They said they opened a ticket and it could take two weeks. I waited the two weeks and they still haven’t solved the issue. They say they called but no left message or email. If my phone is not accepting calls or call outs how can I get this resolved. I have resorted to using my computer for calls but this isn’t the solution for a business. I don’t think their overseas call centres are equipped to handle business issues. any help or suggestions would be great.Telus mobility signal connection always has only 1 bar in Richmond BC
It has been for years with my old phone (s9) that the signal connection for regular cellphone service was always in 2 bars. About half a year ago I upgraded my phone (s23) now the signal connection is even worse often only has 1 bar. My friends have problems hearing from me. Saying my voice constantly got cut off. What is going on with Telus Mobility?
Cellular Network Issue
Hi everyone, I’ve been a Telus customer for a while now, and I have to say I’m extremely disappointed with the network coverage. I switched from my previous provider to Telus, trusting their brand and reputation, but I feel let down. I’m paying for a 5G plan, but I’ve never been able to get a full signal tower, even in places where I should have a solid connection—home, office, public areas. It’s incredibly frustrating. What really gets on my nerves is the dropped calls. I can be in the middle of a conversation, and out of nowhere, the call just cuts off. It happens when I’m at home, in my office, and even when I’m out running errands or traveling. It’s like the signal is non-existent when I need it most. I know I’m stuck with them due to the plan and pre-authorized payments, and I’ve never had issues with payment or anything like that. But these constant connectivity issues are pushing me to the brink. I don’t have the time to sit on hold for customer service, and honestly, I already know what they’ll say—check this, restart that. At this point, I just want reliable service. If things don’t improve, I’m seriously considering switching back to my old provider. Anyone else having the same issues? Does it ever get better? Thanks for listening.
