Every other mobile company has better connection
I tried an Iphone 13, LG velvet, old pixel 2, and Fido/Freedom mobile/ Koodo and they all work. Inside of my first floor rental, my Telus connection gives me no bars and I've completed all the troubleshooting on the side. I had my friends with Telus visit my place inside of the Vancouver Dunbar area and they lose connection too. All the roads leading out from UBC drop connection too. I hope Telus can help or I'll need to swap back to Koodo
Telus mobility signal connection always has only 1 bar in Richmond BC
It has been for years with my old phone (s9) that the signal connection for regular cellphone service was always in 2 bars. About half a year ago I upgraded my phone (s23) now the signal connection is even worse often only has 1 bar. My friends have problems hearing from me. Saying my voice constantly got cut off. What is going on with Telus Mobility?
Dishonest /Network Issues/ Dropped Calls
I had this whole situation typed up and ready to post and guess what … the internet glitched and it’s all gone . The short version is that over the last 6 months the Telus service has been horrible , I have called to complain multiple times with no effective solution. I was lied to by a Telus rep on October 15,2022 which was on a recorded Telus phone call where he offered Telus to take back both my devices & invisacharm - cancel the contracts with no penalty and refund me appropriately. I just needed to take the charm , phones and boxes into any Telus store ( was texted a link to show all store options ) and they would process the return . That was all a lie Telus please contact me in regard to this - I have spent almost 8 hours in the last 2 days trying to sort this all out
Cellular Network Issue
Hi everyone, I’ve been a Telus customer for a while now, and I have to say I’m extremely disappointed with the network coverage. I switched from my previous provider to Telus, trusting their brand and reputation, but I feel let down. I’m paying for a 5G plan, but I’ve never been able to get a full signal tower, even in places where I should have a solid connection—home, office, public areas. It’s incredibly frustrating. What really gets on my nerves is the dropped calls. I can be in the middle of a conversation, and out of nowhere, the call just cuts off. It happens when I’m at home, in my office, and even when I’m out running errands or traveling. It’s like the signal is non-existent when I need it most. I know I’m stuck with them due to the plan and pre-authorized payments, and I’ve never had issues with payment or anything like that. But these constant connectivity issues are pushing me to the brink. I don’t have the time to sit on hold for customer service, and honestly, I already know what they’ll say—check this, restart that. At this point, I just want reliable service. If things don’t improve, I’m seriously considering switching back to my old provider. Anyone else having the same issues? Does it ever get better? Thanks for listening.Telus call drops calls not going through and very poor reception for a business
Anyone who can suggest how to work with telus. I have been having issues since Sep 7 running my mobile phone for a business and the service is really poor. They said they opened a ticket and it could take two weeks. I waited the two weeks and they still haven’t solved the issue. They say they called but no left message or email. If my phone is not accepting calls or call outs how can I get this resolved. I have resorted to using my computer for calls but this isn’t the solution for a business. I don’t think their overseas call centres are equipped to handle business issues. any help or suggestions would be great.
Service interruption, billing for unusable service, failure to provide support access
Device repeatedly (for over a year+) displays “Not registered on network” despite showing full signal bars. During these periods, I was unable to make or receive calls, send texts, or use mobile data. In some instances, service degraded to “Emergency calls only.” Persisted after extensive troubleshooting, including: Device restarts, SIM removal /reinsertion / replacement, Network resets, Occurred despite TELUS denying any outage. I was unable to access customer support through my TELUS service during the outage and TELUS was unable to call me (calls would drop or go right to voicemail). Using TELUS chat their representatives repeatedly instructed me to perform device-level troubleshooting, despite clear evidence the issue was network-related. Despite these failures, TELUS continues to bill me for full service. I am being charged for a service that was not reliably provided. TELUS denied outages while service was demonstrably unavailable. Multiple devices were affected, indicating a systemic network failure. No proactive credits or meaningful resolution were offered. This goes beyond intermittent signal issues and represents a failure to provide reasonable access to essential mobile services. Contacted a lawyer for help and since this is a known issue with Telus, they advised to file complaint with Commission for Complaints for Telecom-television Services; they have an online complaint form for consumers with telecom complaints.
