How about just making the features that are supposed to be there now work properly. None of the 3 boxes in the house or the app allow a choice between profiles. They have all just suddenly disappeared. I went onto the Admin profile on the one box ...
Send them back as quick as you can. The boxes are absolute crap. Recordings disappear for no reason, daily recordings suddenly don't record for one or two days then start up again, there is no way to extend your recordings beyond the scheduled tim...
I have the same issues along with the fact that the profiles on the boxes and the app just keep disappearing. It is the worst TV I have had in my life. Can't wait for my 2 years to be up so I can get rid of Telus