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Re: Adding a business line…
Alternatives to consider. Use a cloud based voice over IP phone service. Telus resells the ringcentral system and brands it as Telus business connect. They have an available mobility add on you can buy to add a seat to business connect without a desk phone. The app runs on the mobile phone and gives you access to a business line and distinct phone number you can use for the business calls. You can install the computer desktop client and take calls from your PC when in the office too. Recommend a good headset if you use the PC for calls for good quality. Built in microphones are generally crappy on laptops so a nice wired or wireless headset with USB gives excellent experience. Here is the product page for that: https://www.telus.com/en/business/medium-large/cloud-phone-systems/business-connect-mobile There are similar services from other providers to that provide a virtual PBX or cloud based phone system with some on premesis based server options with good mobile apps available too. As long as their iphone apps are designed to work with the Apple push notifications they tend to work well. One advantage of a virtual cloud phone system is that if your business needs grow you can add on a desk phone, extra extensions etc. Now if your job is requiring this, they usually would be the ones to provide this service tied in to their existing office phone system. Maybe bring up the option of adding the cloud based phone service to them as it would benefit everyone in the company and provide a unified experience to their clients too. Your outbound calls could also show the proper call display for the company switchboard so return calls are handled properly.6KViews1like0CommentsRe: SMTP relay settings
Yes, Telus had an open smtp relay server in the past (it is still around but no longer maintained so a huge range of newer customer IPs are now ignored/blocked from connecting) at smtp.telus.net:25 Now it mostly responds with "ESMTP server not available" if your IP is not in the dwindling list of allowed IP ranges. If anyone still uses this beware. It is going away and will likely stop working suddenly on you one day soon. The gmail server indeed would only work if you were using the Telus provided email address or some other google hosted mail like gmail or google workspace for a custom domain name. A workaround I have used is to sign up for smtp2go service. Their server still requires a login to use, but it allows me to at least setup a more flexible configuration on my outbound email address for a few printers. If you own your own domain name you can add some customizations to allow better reporting on the emails you send through their system if you can add some dns records. There is a free tier for low volume users, but businesses may hit the usage limit for any serious usage. For the average home user just using gmail, yahoo, hotmail/outlook etc then you would just end up connecting directly to that services outbound mail server and authenticating properly with your account. If you have some really old and bad equipment then running your own internal mail server that accepts unencrypted, unauthenticated mail and relays it out with higher levels of encryption may be required. A virtual machine or little raspberry pi and a deep dive into setting up a linux server to run as a mail relay is likely required in that case. As time marches on the Internet seems to want everything encrypted and authenticated. No more blind trust on the email server relaying outbound mail for you.13KViews0likes0CommentsRe: Port forwarding isnt working
2 things to try. 1. Check what the public IP reported in the status page of the telus router page is. Does this IP address match the IP shown on a public IP checker like ipchicken.com whatismyip.com, or ipquail.com ? for example if the Telus T3200 status page shows your IP address is 10.128.5.1 but IP chicken says it's 203.0.113.2 then you are on a plan that does not give a public IP. (Internet for good plans for example) You cannot host a server in that case, Telus has put a carrier grade NAT firewall in front of your connection and there is no way to forward ports. 2. If your IP on router matches the public IP reported externally then do a factory reset of the actiontec router. There have been many times when the internal configuration file becomes corrupted after an update. You see the settings in the user interace, but they are not actually doing anything at a low level. Resetting to factory default and setting up your customizations always fixes this issue if that is your problem. And this all assumes you have setup your server properly and port forwarding rules correctly.8.8KViews0likes6CommentsRe: Is telus pots over gpon voip or rf over glass or what is it
No, I thought I was clear on this. The Telus home phone service is on a completely private network. It cannot be accessed beyond the ONT. There is no way to have home phone over the ethernet jacks. It does not exist on the Internet. It is on a separate private network. If you want over the top style voip that would be a different product.8.3KViews0likes1CommentRe: Is telus pots over gpon voip or rf over glass or what is it
The T3200 router has nothing to do with delivery of phone service on the fiber network. If you still have phone cables plugged in to the t3200 rj11 ports after switching to fiber they can be removed. These ports are for the VDSL modem built into that router. They have no functionality for providing voice service. If you switched over from VDSL they can be unplugged. If that action causes your internet to stop then either your t3200 was not reset to switch the WAN from VDSL modem mode to ethernet WAN mode and you have been still been operating on the old copper lines or you are confused about the differences between fiber and copper service. If you do not have fiber and thought the t3200 was fiber based service based on the way Telus names and markets their products I could understand that confusion. "Optik" branding sounds like fiber. Most/All of the big providers have created similar branding that causes confusion over what is fiber to the home and what is still copper services. For fiber customers with voice over fiber, the White Nokia or Huawei ONT box has the analog terminal adapter feature and that is where the phone service is provided from. The traffic for this voice is logically separate from your internet traffic so there is no way to provide dialtone through the T3200 box on the RJ11 or RJ45 ports. You can subscribe to a third party VOIP product over your internet connection, or you can subscribe to Telus business connect (a rebranding of Ring Central) products to obtain VOIP services over your internet connection as an alternative.8.3KViews0likes3CommentsRe: Port Forwarding no longer works on my T3200M
The internal configuration file sometimes becomes corrupt after these updates. Do a factory reset and manually apply your port forwarding over again plus any other customised setting you may have done. It has fixed similar issues when actiontec devices web interface and observed behaviour no longer matches. I seemed to have it fail after every firmware update and need factory reset as my dynamic dns setting always stopped working after these updates.11KViews0likes0CommentsRe: Is telus pots over gpon voip or rf over glass or what is it
It is packet voice using voip protocols. Or digital voice. Because the connection is end to end private and quality of service priority tagging is applied to the traffic for low jitter allowing most analog applications like fax and alarm circuits to work unmodified. But not fully compatible with modem technologies that used aggressive pcm modulations like 33.6k baud or 56k modem speeds. Some lifeline style devices have problems due to sending dtmf digits at higher rate than the adapter can support and require replacement. 14.4k modem and faxing is reliable on it, 33.6k is not. It is not rf over glass. Telus routes all data including voice as packets on the new fiber network, not an analog wave modulation. You can look up the protocols the ont supports: • Maximum REN: 4 • G.711A/μ, G.729a/b, and G.722 encoding/decoding • T.30/T.38/G.711 fax mode • DTMF • Emergency calls (with the SIP protocol)8.4KViews0likes5CommentsRe: Network Switch
If a switch is causing Optik problems it likely means the device has some form of multicast (IGMP) snooping that is interfering with these special packets that the Optik network requires to work properly. If the device is unmanaged that can be a real problem since you would not have a way to disable the feature. A web managed or fully managed switch usually has a way to disable the feature or disable it for specific ports. In theory this feature would help to keep this traffic from being repeated on all ports of your switch so that only the ports with an Optik TV box attached will receive the IGMP multicast streaming packets and other network devices do not receive the data. But in practice most network switches have poor quality implementations of this feature and only cause problems. The most frequent issue you see is that the channel only works for a short time after first switching to the channel. Or it might work for 15 minutes before going black and switching to another channel and back resumes the stream for another burst of a few minutes at a time until the IGMP timeout in the switch expires. For your specific model of switch you should search the documentation at Netgear to see if there is a utility that can configure the switch to disable the IGMP snooping feature. It may not be a fully managed switch but I have seen several of their models have some mid level of configuration available either in a web browser or using one of their prosafe utility programs to make changes to the specific model of switch. it's kind of a "semi-managed" switch. For example: https://community.netgear.com/t5/Smart-Plus-and-Smart-Pro-Managed/How-to-let-all-multicast-traffic-through-all-ports-with-the/td-p/12155515.8KViews2likes0CommentsRe: migration to google
Log into the Telus My account page. https://www.telus.com/mytelus Pick your home account if you are linked to more than one account. Manage home internet Click the email tab You should have options to change password on the email account here. If you cannot do this Use the chat bot "chat bubble" in the bottom right corner on the telus my account page. Ask it to change my password and follow along. You can also talk to a live agent and they should have a tool to reset your google account for telus.net.4.3KViews0likes0CommentsRe: Wired speed with 1G speed?
Frequently the computer may not be capable of full 920-940Mbps speed. Either the network card or drivers are a little inefficient. Speed of the computer along with Security software you may have installed for security are not fast enough to be doing the antivirus or filtering at full wire speed. Also if you have TV boxes, they will be using bandwidth from the 940Mbit maximum for each channel being watched or recorded per box. If you are doing these tests with TV boxes and the tech just left they often leave the TV on a 4k nature channel when doing their setup so they can pull down 45Mbit each for 4k streams. Turn off the TV box, or physically plug in testing computer directly to the ONT port 1 if you can to do a speed test without any other equipment. If you have the fiber direct to the router you should power off tv boxes while testing along with other computers and devices that might be connected to wireless. Turn off any background security scanning software or boot into a linux desktop environment (or windows enterprise to go if you have it) off USB key to run a test without any extra stuff in background. If you want to test a clean install of windows with only the proper motherboard chipset drivers and network card drivers without installing bloat ware utilities too. If you have the "killer" brand network card or other gamer focused network cards you should also watch out because their utilities offen apply a QOS rule that it claims makes gaming smoother but it messes up your speed test numbers by preventing any single application from saturating the upstream bandwidth to "supposedly" prevent a ping spike to gaming. removing those QOS rules can fix the test. Last if testing with Wifi (this is for others reading this later because you already said you test wired) then most wifi radios cannot do anything close to real world gigabit speeds. Remember the specs of wifi combine send and receive numbers, they ignore all air interface overhead and only publish the maximum raw signalling rates without accounting for overhead and market this as the speed class. If wired ethernet did this your typical 1Gigabit port would be called 2Gigabit for combined send and receive speeds. Wifi is not a valid method of testing your internet connection speeds, you should test wired only and wifi should be tested independently with a local tool like iperf between wifi and wired server connected to the radio.6.5KViews1like0Comments